Full Job Description
FT - Admin Service Associate CDT
The primary function of the Administrative Service Associate (ASA) is to provide administrative support for effective warehouse functioning. This includes printing tickets, signing off trucks and supporting drivers while en route. The ASA serves as the point of contact for the contact center and collaborates on resolution of customer issues or escalates issues if necessary. The ASA is also responsible for communicating with vendors and manufacturers on merchandise returns. The ASA will assist coaches with daily administration and manages the CDT mail box. The ASA is required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping areas clean and organized, and monitoring for potential theft or security risks. Lastly, the ASA is responsible for completing all other duties as needed.
Calls vendors to obtain approval to accept special order returns.
Completes Return to Manufacturer (RTM) program which includes all paperwork, packaging, and vendor contact.
Ensures all damaged items are placed in designated damage area.
Ensures good housekeeping standards are in place and programs, such as Area Recovery, are executed daily to guarantee that the facility (Including work areas) is clean and organized at all times.
Follows up on Inventory, RTVs/Buybacks, Weekly Cleared RTM Store Exception, and Out-For-Repair reports.
Generates reports including weekly cleared list, damaged on hand list, and out for repair list.
Greets and acknowledges all customers in a friendly, professional manner; provides quick, responsive customer service; and understands and responds appropriately to basic customer and employee inquiries.
Holds vendors accountable when product failures are involved by ensuring vendor returns are processed and packaged for return or destroyed; and maintains security of damaged/defective and out-for-repair merchandise according to policy and procedure.
Keeps paperwork filed and organized.
Notifies Team Lead or Operations Coach of customer complaints, dissatisfaction, and procedure violations.
Notifies Team Lead or Operations Coach when products in box do not match box description and records what was received versus what is missing.
Orders parts of products that are missing and necessary for assembly.
Participates in training for equipment and safety procedures.
Processes and returns damaged, discontinued, defective, out-for-repair, and vendor buy back merchandise by contacting appropriate vendors according to policies and procedures.
Processes receipt of merchandise from inbound trucks (e.g., RDC); verifies incoming shipments against the accompanying bill of lading; records the shipment and the condition of its contents; and moves stock and other materials to and from storage and loading docks using the appropriate tools and equipment (e.g., Scanners, Forklifts, Pallet jacks, Two-wheelers).
Verifies Retail Distribution Center (RDC) requisition, shipping location, and seals.
Works closely with Production Office team to ensure timely processing of RTMs for labor, product, vendor/manufacturer reimbursements for installed projects.
Answers phones, responds to email messages, serves as the point of contact for Contact Center, and collaborates on resolution of customer issues.
Manages special orders, receives and researches discrepancies and missing purchase orders.
Processing merchandise return and PAR billing.
Required to work a set schedule that may be changed/modified by management based on the needs of the facility.
Requires availability to work morning, afternoon, nights, or weekends depending upon assigned shift and overtime based on the needs of the facility.
Requests to be scheduled off for a specific day require advanced notification and approval by supervisor.
Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours per week, respectively; more hours may be required based on business needs.
Physical Job Requirements
Move throughout all areas of the facility with or without a reasonable accommodation.
Wear all necessary personal protective equipment to perform job functions.
Stand, sit and/or walk continuously with or without reasonable accommodation and perform job functions for a full shift with meal break.
Bend, stoop, kneel, reach, twist, lift, push, pull, climb (ladders, stairs), balance, and/or crouch daily to accomplish work activities.
Ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays including iPads) clearly to accomplish work tasks in a safe and efficient manner.
Coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks
Make quick, accurate, skillful, coordinated movements of one hand, one hand in coordination with its arm, or two hands to grasp, place, move, or assemble objects.
Minimally must be able to lift 75 lbs; lifts 26-75 lbs without assistance many times a day and also lifts 76-100 pounds with assistance daily.
Exposure to varying temperatures, extreme heat or cold, and/or wet, damp, dusty or drafty conditions.
Exposure to constant or intermittent sounds of a pitch level enough to cause marked distraction.
Exposure to shaking objects and equipment.
Exposure to large, stacked product and fast-moving powered equipment.
Exposure to varying light levels while transitioning in and out of the building at various times of the work day.
Ability to lift up to 75 lbs.
1 year professional experience utilizing administrative skills (i.e., word processing and spreadsheet software).
AND High School Diploma or equivalent
High school diploma or Completion of an Associate's Degree or Certificate program
1 year experience at any other big-box retailer or distribution center.