Account Representative

TTI, Inc. - Orange County, CA4.0

Full-time
Headquartered in Fort Worth, Texas, TTI, Inc., a Berkshire Hathaway company, celebrated its 45th anniversary in 2016 as the world's leading authorized distributor specialist offering passive, connector, electromechanical and discrete components. TTI's extensive product line and supply chain solutions have made the company the distributor of choice for industrial, military, aerospace and consumer electronics manufacturers worldwide. TTI is ever growing and employs more than 5,600 people at more than 100 locations throughout North America, Europe and Asia.

Forbes has named TTI, Inc. as one of America’s Best Mid-Size Employers for 2018!

SCOPE

The Account Representative sells company products and services via telephone, internet, e-mail and fax. Works in conjunction with Field Sales Representatives, Product Management, and Sales Management to increase customer penetration and sales opportunities. Success is measured by meeting defined sales objectives and performing all duties with a high ethical standard and exceeding all customer requirements.

ACCOUNTABILITIES

Sells products and services offered by TTI. This includes, but is not limited to, product lines, AIM programs, quality, and value added services. The sale is attained by building relationships and tailoring the sales approach to meet and inquire on the customers needs. This is measured through monthly sales reporting, quality objectives and regular management reviews.

Provides price and delivery quotes within customer timeline to customers within assigned geographic territory by working with the branch or corporate product manager and the manufacturers to get the most competitive pricing by utilizing communication by telephone, fax and email. The Account Reps success is measured by booking the business at the highest gross profit margin.

Processes the customer’s order by entering it into the sales database for quote processing and delivery schedules. Requires eye for detail, proof reading for accuracy, and maintaining quality expectations. Failure to process and review in a timely manner can result to a loss of parts and lead time with factories. This is measured by your customers on time delivery and RMA rate.

Expands product knowledge by utilizing all resources including product literature, factory representatives, product managers, sales managers and other sales representatives to be able to discuss product options with customers and sell TTI strengths.

Participates in the TTI Total Quality process by following defined policies and procedures to maintain efficient sales cycle, following logical and systematic approaches, while the goal being to reduce sales errors and uphold quality to the highest level. This is measured by how many lines are shipped per sales person and determined how many lines were on time and crossed checked for errors.

Increases customer account base by compiling list of prospective customer leads from various sources and makes cold calls. Number of new customers should grow based on this activity.

Provides management with information regarding sales, marketing techniques, new products and market strategy by preparing forecast and activity reports on account territory.

Participates and attends sales calls with Field Sales Representatives to develop sales relationship and trust with the customer and TTI. Increased sales are result of good relationship sales.

COMPETENCIES

Delivering Results

Maintaining a high level of commitment to personally getting things done.

Customer Service

Recognizing and understanding customers' needs and delivering in a manner that exceeds customers' expectations.

Relationship Management

Developing and maintaining positive relationships with individuals outside their work group.

Persuading to Buy

Convincing others to buy a product or service.

Negotiation

Identifying the needs and motives of both parties involved and working toward mutually beneficial agreements.

Quality Focus

Promoting and maintaining high standards of quality at work.

Teamwork and Collaboration

Effectively working and collaborating with others toward a common goal.

Planning and Organizing

Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.

Interpersonal Communication

Communicating clearly and effectively with people inside and outside of the organization.

Resilience

Effectively dealing with work related problems, pressure, and stress in a professional and positive manner.

Functional Acumen

Having the skills, knowledge and abilities necessary to be effective in the specific functional content of a job.

Integrity

Upholding a high standard of fairness and ethics in everyday words and actions.

EDUCATION & EXPERIENCE

Degree from a four year university with one to three years of sales experience or an equivalent combination of education and experience.

SKILLS & CERTIFICATIONS

Exhibits exceptional knowledge of company products and services.
Demonstrates persuasiveness, tenacity and strong selling skills.
Possesses excellent verbal and written communication skills, including excellent presentation skills.
Exhibits strong analytical, problem solving and negotiation skills.
Must be organized and able to prioritize and manage multiple tasks.
Ability to calculate discounts, commissions, proportions and percentages.
Ability to write reports and correspondence proficiently and professionally.
Reads, analyzes and interprets business periodicals, professional journals, technical procedures and government regulations.
Able to work with minimum supervision and make responsible decisions.
Possesses working knowledge of company policies, procedures and computer systems.
Ability to type 40 words per minute.
Knowledge of Microsoft Office applications (Excel and Word) at a basic level required.
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans’ status, genetic information, or any other characteristic protected by law.