Role Overview
As part of our Mississippi Housekeeping team your job as a Stateroom Steward/ess is to provide guests with a professional, personalized housekeeping service at all times, maintaining high standards and consistency of cleanliness in accordance with Viking’s STAR Service Standards
- You will be reporting to the Assistant Executive Housekeeper
- You will be expected to work on a 10/3 rotation (10 weeks on board and 3 weeks off on vacation). Please note that rotation lengths vary based on staffing and operational needs onboard Viking Mississippi
Role Expectations
- Clean the assigned number of staterooms twice daily, including making beds, vacuuming, dusting, cleaning bathrooms and windows, as well as replenishing linens, amenities, glassware and minibar
- Maintain staterooms and report deficiencies for repair and maintenance
- Ensure the confidentiality & security of all Guest staterooms and handle Guest complaints
- Provide laundry pick-up and delivery, shoeshine service, make ice deliveries
- Participate in luggage duty on embarkation & disembarkation day
- Maintain cleanliness and hygiene standards, separate and remove garbage in compliance with public health policies
- Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards
- Demonstrate outstanding flexibility: able to work at different times of the day, under pressure and always reflect a positive can-do attitude and the best image of Viking
- You will be expected to consistently arrive on time and be prepared for work
- Other tasks and responsibilities may be assigned at leaders’ discretion based on operational needs
About you
- 2+ years' experience as a Stateroom Steward or similar at a 5-Star hospitality environment; shipboard experience is an advantage
- Excellent knowledge of all public health policies and able to work with various chemicals and cleaning tools
- Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards, must be able to deal with confidential information with competence and discretion
- Must have a keen eye for cleanliness and attention to detail
Mandatory requirements & at will employment:
- U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations
- Ability to satisfactorily pass a pre-employment drug test. Viking Mississippi is a drug-free and alcohol-free workplace
- Must be 21+ years old, physically fit and in good health to meet the demands of an intense shipboard role; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time
- Viking Cruises is an At-Will Employer. As such your employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at will
FLSA (Fair Labor Standards Act) Status: Seamen Exempt
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Physical Setting:
Shift:
- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: On the road
