SkyTouch Technology is a rapidly growing hotel technology company seeking a highly motivated individual to join our Operations Department as the Sales Operations Analyst. The Operations Analyst is an integral partner of the sales team responsible for helping to process and administer deals, supporting our operational processes and acting as a subject matter expert in Salesforce and data analysis. Daily sales tasks of this role include the structuring of complex quotes and opportunities within Salesforce, the creation and dissemination of sales reports, and the troubleshooting of CRM issues encountered by departments across SkyTouch.
A key component of this position will also involve assisting the Sr Billing Account Analyst in monthly collections activities which requires excellent customer service and involves researching and resolving escalated customer requests from the billing hotline and billing email account. Both sales operations and billing responsibilities require this role to drive increased efficiency and effectiveness by working with the Operations Director to streamline and standardize processes and automate activities where possible.
Experience, Education and Knowledge
bachelor’s degree (preferably in business, marketing or finance) strongly preferred
1+ years of professional work experience in a related role
experience with Salesforce preferred
proven success in collaborating with business leaders across organizational lines
strong analytical skills
significant attention to detail and a high degree of accuracy
excellent time management and problem-solving skills in an ambiguous and fast paced environment
excellent interpersonal skills and demeanor with a heavy customer service focus
strong Excel skills
ability to prioritize a large number of projects
ability to distill large amounts of data and explain implications
ability to manage a high volume of email requests