Patient Access Coordinator

Envera Health - Richmond, VA (30+ days ago)2.8


About Us:
Envera Health is an engagement services partner committed to making healthcare better. Through our people, managed services, data and technology, Envera delivers an ecosystem of connectivity to strengthen health systems, drive growth, and deliver better, more connected and coordinated care. Our complete continuum of customized solutions support today’s consumer demands by engaging and retaining patients to build relationships that last.

Collectively, the Envera Team powers the ideas, expertise, implementation and results of our services that make better care possible. Our people are authentic, courageous, innovative, principled, empathetic and entrepreneurial. We offer a great fast-pace work environment, professional development, challenging careers, and competitive compensation. Envera is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Description: Patient Access Coordinator

Envera Health Patient Access Coordinators are integral members of the Envera Health Engagement Center – providing engagement center support to ensure that our client partners are meeting the needs of their patients. Responsible for accurately scheduling patient appointments and providing community health information in a telephonic environment. This positon works collaboratively with internal health coordination teams and client partner Patient Service Coordinators. This position requires strong customer service skills, adherence to policies and procedures, and sound judgment when interacting with patients and client partners.

This position works within the Envera engagement facility offering schedules M-F between the hours of 7am to 6pm, and rotating Saturdays 7am – 4pm but may occasionally work outside of regular office hours.

Responsibilities:
To perform this job successfully, an individual must be able to perform each of the following essential duties satisfactorily. Other duties may also be assigned.

Answer multi-line phone in a courteous, friendly and professional manner.
Accurately schedules appointments for multiple clinical sites according to protocols established by the client. Works to ensure that scheduled appointments will not interfere with the timely running of each office location. Gathers and enters patient demographic and insurance information into the practice management system to facilitate the registration process. Routes complex or clinical issues to the appropriate person/supervisor. Directs patients to the proper location for appointments. Promotes and displays a cohesive working environment. Works collaboratively with co-workers to meet the goals and objectives of the department. Meets attendance and performance standards established by leadership

Requirements:
Excellent customer service skills required with the ability to multi-task in a fast paced environment with a high degree of attention to detail
Excellent oral and written communication skills required
Equipment Proficiency: Multi-line Phone, Computer, Fax, and Copier
2-4 years of experience working in a fast paced contact/engagement center (preferred)
1-3 years medical scheduling experience (preferred)
High school diploma/ equivalent and some college
Bilingual is a plus
The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job:

Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear
Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds (occasionally)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum starting salary is $14.00 per hour.