Ticket Seller

The Flyer-San Francisco - at PIER 39 - San Francisco, CA

Full-time$16 an hour

Job Summary

As a Ticket Seller for The Flyer – San Francisco, you’ll be the first Crew Member our Guests meet. We’re looking for outgoing, friendly and courteous individuals who love setting goals and reaching them. If this sounds like you, this could be the perfect role you’ve been looking for. As a salesperson your compensation will include hourly pay plus the opportunity to earn bonuses based on meeting sales goals. In this role you will be greeting guests, explaining to them all about the attraction, selling tickets, upselling combo packages, handling money and operating a ticketing and point of sales system.

Working Environment

This is an “on-stage” position with direct Guests and Crew Member contact. The working environment for this position will spend most of their time sitting or standing behind a counter in the ticket booth or ticket counter working on a computerized point of sale system. Operating hours are from 9:00 am to11:00 pm during peak season.

Key Responsibilities

Service Quality

  • To satisfy each Guest by greeting and helping them through the ticket buying process.
  • To liaise with the Sales & Marketing Department and prepare for any group bookings to save time and ease the admission process of the group entering.
  • To help achieve the attraction’s Guest satisfaction goals.
  • To manage emergency situations that may arise to minimize possible damage, loss or injury to any Guests, Crew Members or Company property.
  • To uphold integrity by understanding and adhering to all proper cash handling and point of sale procedures.
  • On occasion, dress in costume and/or uniform to promote the attraction.
  • Keep work area clean and tidy, which may include, but is not limited to, sweeping, dusting, mopping and picking up trash.
  • To listen actively to Guest feedback, requests and concerns and take appropriate action, in an ethical, effective and timely manner to improve their experience.

Crew Member Interaction

  • To display a respectful, friendly, helpful and cheerful attitude with fellow Crew Members.
  • To abide by and enforce posted rules and regulations.

Financial Results

  • Be aware of all Sales Goals and targets and strive to meet them.
  • To maintain building, facilities, equipment and supplies to minimize damage, reduce waste and control costs.
  • To actively seek and implement cost saving programs to provide positive financial results.

Learning & Growth

  • To attend training and development programs to promote personal and career growth.
  • To be fully aware and knowledgeable of all entrance rates, promotions, and general attraction information to promote, suggest and up-sell combo tickets.

Job Requirements



Education - High School Diploma or equivalent is preferred, but not required.

Experience - Previous experience in a customer-facing role is preferred.

Previous sales experience with demonstrated results achieving sales goals is preferred.

Computer Skills - Previous experience with a point of sale ticketing system, or retail point of sale system. // Basic knowledge of Windows or Mac operating system and software programs.

Languages- English / Second language preferred, such as Spanish, German, French or Chinese.

Personal Details Outgoing personality. Well groomed. Not afraid to engage or be interactive in front of crowds.

Technical Skills N/A

Who We Are

Alter/Triotech owns and operates two visitor attractions, 7D Experience and The Flyer-San Francisco, both located on the world-famous PIER 39 in San Francisco.Since opening in 2012, 7D Experience has welcomed over 1.2 million visitors. By blending state-of-the-art ride technology with a consistent focus on the highest possible customer service, Alter/Triotech delivers fun Guest experiences to visitors from around the world.

The Flyer - San Francisco is a motion-based, thrill-ride for visitors of all ages. It is considered the perfect introduction to San Francisco for tourists, and even for locals looking for a fun, family-friendly diversion. The Flyer - San Francisco blends 3D content, live state-of-the-art film footage and computer-generated imagery (CGI) for the ultimate virtual flying experience.

We strive every day to provide an exciting, above-expectations experience to every Guest.We believe in operating with agility. We are committed to having the latest technology and entertainment content. We will always be engaged in our community.

Websites: www.TheFlyer-SanFrancisco.com / www.7DExperience.com / www.Trio-tech.com

NOTE: This job description is not intended to be all-inclusive; you may be required from time to time to perform other duties to meet the needs of the business.

Job Types: Full-time, Part-time

Salary: $16.00 /hour


  • Customer Service: 1 year (Preferred)
  • Sales / Upselling: 1 year (Preferred)
  • Point of Sale / Cash Register: 1 year (Preferred)


  • High school or equivalent (Preferred)


  • English (Required)