At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Provide consulting support to Red Hat’s customers on Red Hat Ceph Storage, Red Hat Gluster Storage, and related Red Hat’s service offerings. The Red Hat Consulting team is looking for a Storage Consultant to join us in Tysons Corner, VA. In this role, you will be responsible for all aspects of project fulfillment during its delivery, making sure that customer expectations are met and deliverables as described in the statements of work (SOWs) are completed to our customers’ satisfaction. You'll work on designing, architecting, and documenting storage solutions that meet customer requirements. You’ll also work on the delivery of implementation services like installation and configuration and on troubleshooting. You’ll resolve support tickets in between billable consulting engagements. As a Storage Consultant, you'll need to have technical expertise, passion for open source, and extensive understanding of IT problems faced at the enterprise level, particularly as they impact storage subsystems. You'll also need good communication, interpersonal, and leadership skills as you will be assigned the most challenging projects and interact with senior-level associates on the customer side. Successful applicants must reside in a state where Red Hat is registered to do business.
Primary job responsibilities:
Provide technical consulting, assistance, and enablement to customers on Red Hat's storage technologies, particularly concerning Red Hat Ceph Storage
Represent Red Hat to our customers and ensure customer engagements always result in high levels of customer satisfaction
Engage customers regarding requirements analysis, document business use cases, prioritize requirements, and design custom-tailored storage solutions with Red Hat Ceph Storage
Develop designs for storage architectures of varying scale; present features and benefits of our offerings to customers
Answer questions using your knowledge of the Red Hat Ceph Storage system and sophisticated processes
Work with the Engineering team and clearly communicate problems and solutions
Help escalate and resolve partner technical support issues
Bachelor's degree in computer science or a related field
3+ years of experience working in the IT industry
3+ years of experience with Linux; experience with Red Hat Enterprise Linux (RHEL), system configuration, and administration is a plus
3+ years of experience with storage technologies
Familiarity with popular cloud operating systems, in particular the Red Hat OpenStack Platform
Good understanding of DevOps tools like Chef, Puppet, or Red Hat Ansible Automation Platform
Solid knowledge of Python and Bash
Red Hat Certified Engineer (RHCE) certification or equivalent combination of skills and experience
Excellent written and verbal communication skills
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