Cisco Telecom Tech Senior

DaVita Medical Group - Everett, WA (30+ days ago)3.3

At the Everett Clinic, a DaVita Medical Group, our purpose is simple - do the right thing - for our patients and each other. The philosophy allows us to recruit the best talent and enjoy a reputation as one of the most innovative and high-quality healthcare providers in the country.

Some say we are a medical group, but we like to think we're a large family. Our team cares about our patients and each other. We offer the best in quality care, advanced technologies and quality facilities.

Our Core Values:
We do what is right for each patient.
We provide an enriching and supportive workplace.
Our team focuses on value: service, quality & cost.

The Everett Clinic offers competitive salary, excellent benefits including a retirement savings plan, tuition reimbursement, paid time off, health insurance, flexible work schedules and professional growth opportunities. Work with the best. Join our Team.

Overview: Under general supervision, is responsible for tasks relating to implementing, supporting, maintaining, and troubleshooting voice communication networks and, as requested, wide area and local area data networks.

SCHEDULE: 40-hours per week, Monday - Friday, 8am-5pm with an on-call rotation every 3 weeks.

The first two weeks of training require full time Monday thru Friday, 8am - 5pm. This is not optional. Please ensure you available to attend training before applying to this position.

Essential Functions:
Network performance and operations

Proactively identifies and implements performance and operational improvements.
Leads monitoring and identifying performance and operational problems.
Performs voice network performance trending, documenting, and reporting.
Trends voice network capacity planning, monitoring, and reporting.
Oversees and maintains voice network documentation.
Identifies security issues and maintains security incident response procedures.
Constantly vigilant in providing suggestions for voice system improvements and capability enhancements.
Trouble shooting and resolving problems

Provides top tier problem identification, isolation, resolution of all voice problems.
Supports escalation from lower tiers and coaches/teaches when appropriate.
Composes documentation and communication at handoff points. Works to resolve all issues in a timely manner.
Logs, documents, and reports all problems and resolutions.
Proactively identifies problem areas with trending activities and reports.
Works with vendors as necessary to identify and resolve issues.
Strategic planning, disaster recovery and redundancy

Participates in creating and maintaining short and long-term voice and data network architecture plans (including cost estimates) and connectivity strategies.
Assists in recommending and implementing disaster recovery and redundancy plans.
Leads the service recovery from a disaster or voice system outage.
Hardware devices and software, new technologies, projects
Assists with planning (including cost estimates), designing, configuring, implementing, maintaining, and supporting network and voice hardware devices and software, and voice system management tools.
Identifies, evaluates, recommends, and implements new network and voice technologies.
Assists with planning, estimating, and implementing new network and voice system infrastructure.
Backup, restore, and system recoveries

Administers backups/restores for all voice systems.
Communicating and alerting
Assists with notifying and alerting appropriate staff and vendors for all voice network and system outages and slowness (planned and unplanned) as well as any changes (as part of change management).
Desktop management

Monitors, troubleshoots, and installs desktop voice hardware and software. Supports workstations running voice integrated applications.
Change management and patching

Initiates change requests and reviews with appropriate staff ahead of the change.
Communicates and reviews post change status and results with appropriate staff.
Updates network documentation to reflect change.
Notifies and communicates emergency changes with appropriate staff.
Identifies and installs required patches to voice hardware and/or software.
Documents and reports on all voice network changes.

Performs other duties as assigned.

Education: Bachelor’s Degree preferred or comparable experience.

Minimum of five years working with local and wide area information system networks. Knowledge of: TCP/IP, DHCP, DNS, routers, and switches.
Minimum of five years’ experience supporting NEC and/or Cisco PBX systems in a large corporate environment.
Experience support ACD and Call Accounting systems. Proven call center experience a must.
Certificate/License: NEC certification on SV8500, SV8100, and NEAX2400 or Cisco CCNA (or better) preferred.

Knowledge, Skills & Abilities: Noted below are the essential responsibilities the job holder must be able to perform satisfactorily to do this job successfully. Note that these requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job

Knowledge, Skills and Abilities:
Knowledge: Cisco IP Telephony Systems: Cisco Unified Communications Manager (CUCM), Unity, Jabber, Emergency Responder, WebEx, Integrated Service Routers, Cisco Prime License Manager, Cisco Prime Collaboration, Cisco Expressway, SIP phones, SCCP phones, Cisco Cube, MGCP gateways, wireless phones (RF and WiFi), SIP gateways, SIP trunking, and analog gateways. Fundamental networking knowledge pertaining to switch infrastructure, power over Ethernet (PoE), quality of service (QoS), and working understanding of spanning tree and layer 3 routing.
Knowledge of NEC Telephony Systems: SV8500, UG50, IPG, UM8700 voicemail, 2400 IPX, SV8100, UM8000 voicemail, NECSMDR, Global Navigator, MC4A, MG PRI, SRMGC, MGSIP, CallCenterWorks, SIP phones, analog gateways, SIP gateways, TDM phones, and CCIS Networks.
Other Systems: UCB Call Center Software Suite, Adtran Atlas products, Interalia Systems, DC Rectifiers, UPS systems, Cable Plant management, fax machines, RightFax enterprise faxing, PRI circuits, QSIG trunks, H323 signaling, and VMWare VCenter.
Skills: Good problem troubleshooting skills. Good interpersonal and presentation skills. Provide good customer service, communicating clearly with staff. Operations of a large corporate voice network inclusive of multiple PBX’s, voice mail systems assorted transport networks. Knowledge of data communications IP networking, monitoring protocols like SNMP, and fundamental understanding of authentication methods like LDAP or Active Directory. Basic understanding of how databases store and retrieve information. Practical experience protecting a voice network from both internal and external attack. A working understanding of the change management process.
Abilities: Ability to develop and implement strategic, disaster recovery, and redundancy plans. Ability to identify, plan, and implement new voice network and server technologies and projects. Ability to perform voice network capacity planning. Ability to set up backups/restores of voice systems, identifying and installing necessary patches or software upgrades, and create and maintain voice network documentation. Ability to recover voice hardware from different kinds of failures with minimal downtime/data loss. Ability to utilize management tools to analyze and resolve any voice issues. Ability to troubleshoot and recover degraded or failed voice hardware. Ability to negotiate hardware specifications based on vendor/project criteria. Ability to configure and troubleshoot Voice, WAN, LAN, and WLAN technologies. Ability to be professional, calm and collected, even in the face of serious adversity. Ability to develop and maintain good vendor and business partner relationships. Able to handle more than one task at a time. Able to work under the direction of appointed supervisor/manager and in a team environment.

DaVita Medical Group manages and operates medical groups and affiliated physician networks in California, Colorado, Florida, Nevada, New Mexico, Pennsylvania and Washington. A leading independent medical group in America, DaVita Medical Group has over two decades of experience providing coordinated, outcomes-based medical care in a cost-effective manner. As of June 30, 2017, DaVita Medical Group’s teammates, employed clinicians and affiliated clinicians provided care for approximately 1.7 million patients. DaVita Medical Group’s leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu.

DaVita Medical Group is an equal opportunity/affirmative action employer. As such, DaVita Medical Group makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

DaVita Medical Group will consider qualified applicants who have criminal histories in a manner consistent with the law.