Hanes Erie Inc. is a medium sized company specializing in spray coating and screen printing on glass and plastic containers. Our focus is to invest in state-of-the-art highspeed equipment to provide high quality goods. We are ISO Certified for Quality Management System 9001:2015 and Environmental Management System 14001:2015.
Candidate:
We are seeking a Customer Service Representative who will be the primary contact and liaison for existing and potential customers in a fast paced environment.
Duties would entail interacting not only with the our customers on a regular basis but also with many levels of personnel within our organization. You will be expected to quote new projects, enter purchase orders and provide any support needed in a timely and professional manner.
Job Requirements:
- Communicate with customers by phone, email, or in person concerning new or existing orders, returns, shipments and products.
- Quote orders and follow through with the customer to be certain their requirements have been met
- Receive, process and enter orders
- Initiate sample requests for new projects and document necessary specifications.
- Prepare sample request boxes for new production orders or product inquiries for shipment
- Communicate to customer by phone, email, or in person concerning shipment delays, shortages, or other quality related issues.
- Make changes or cancellations to purchase orders as needed and distribute the changes to the appropriate personnel
- Initiate inventory requests from customer to the warehouse supervisor.
- Initiate customer requirements to both production and quality in a timely manner to ensure production and shipping conformity
- Generate label information to be used by the production floor for producing shipping labels
- Initiate package/product tracers when necessary with the appropriate carriers
- Maintain the customer database and make corrections as needed
- Keep accurate records of all specific documentation per customer and internal requirements
- Maintain files for review of all ongoing and past production runs
- Handle customer complaints, concerns, and requests in a professional and timely manner
- Notify the quality manager of any complaint for ISO documentation and tracking
- Obtain and share customer feedback information both positive and negative to the appropriate personnel in production and quality
- Professional dress and demeanor, ongoing product knowledge which can be relayed to new and existing customers
Interested candidates are asked to submit your resume and we will follow up with you on the next steps of the interview process.
Benefits
We provide 401K plan, sick days, vacation, excellent health care, clean attractive working environment in a 150,000 square foot facility on a 17 acre campus located in the Erie PA area close to Interstate 90.
- Medical
- Dental
- Vision
- Short Term Disability
- Life Insurance
- 401 K
- Vacation
- 6 Paid Holidays
Job Type: Full-time
Pay: $42,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
