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CTEC is seeking a qualified, trained and capable individual to serve as Family Readiness Support Assistant for Commands within the Army National Guard throughout the States and Territories. The ARNG FRSA is assigned to Commands for the purpose of maintaining the continuity and stability of the Family Readiness Groups (FRGs) as units undergo changes in volunteers and leadership. The FRSA will be formally supervised by the contract company, and will receive technical guidance at the direction of the Commander or his/her representative, the State Family Program Director (SFPD) or his/her designee and the contract management team.
Duties and Responsibilities
- Provide training, administrative and logistical support to unit Command leadership team, the Family Readiness Group (volunteers) and the unit’s overall Family Readiness program as provided for by policy and guidance from SFPD.
- Maintain and update required appointment memorandums for volunteers and Additional Duty Orders for Family Readiness Liaison.
- Track training requirements and completion for FRG volunteers, Family Readiness Liaisons and Command.
- Establish, maintain and update telephone trees and email distribution lists and FRG email list in accordance with command/state guidance.
- Establish, maintain and update unit FRG newsletter and/or social media page, under guidance of unit Command.
- Provide Annual Family Programs Brief for unit service-members and families (per CNGI1800.02).
- Assist in establishing and maintaining the units Virtual Family Readiness Group (vFRG) website per Command guidance.
- Attend Command meetings per SFPD guidance to gain continuing awareness of BDE/BN command guidance/instruction on unit FRP issues/directions.
- Manage overall volunteer utilization of Joint Services Support portal, maintain and update volunteer records and hours.
- Disseminate information on resources available to Soldiers and family members promoting quality of life opportunities.
- Conduct and document training for FRG volunteers, Command team and family members using standard approved curriculum including REAL, AFTB and state specific training curriculum.
- Compile and submit required reports.
- Evaluate training effectiveness through assessments of training content.
- Complete contract, program and state required training and certifications.
- Maintain accurate, clear, timely and concise communication with Family Readiness Volunteers.
Possess or be able to obtain and maintain a security clearance (Tier 1/NACI) (Current clearance preferred).
Proof of employment, background screening, and security clearance/favorable background check is required before an ID CAC will be issued authorizing access to government computer systems.
Education and Experience Requirements
- Associates Degree preferred, High School Diploma or Equivalent (GED), required.
- 1 to 3 years’ experience or demonstrated familiarity with family support programs and demonstrated presentation, organizational and communication skills are desired.
- The ability to work a flexible schedule to include some weekends and evenings.
- Knowledge of the structure and operations of the Army National Guard and Military Well Being Programs.
- Exceptional customer service—good oral and written communication skills.
- Proficiently read, write, and understand the English language.
- A valid state driver’s license.
- Proficiency in Microsoft Office, Word, Excel, Power Point and Database use experience.
Government service location and 40 hours per week based on demands of the government mission; services provided at designated locations and may require irregular hours including early mornings, evenings and weekends in support of government mission.
Local/vicinity and long-distance travel required based on the needs of the government mission.