This role will report to the Account Manager and the Production Manager
Responsible for maintaining positive & professional working relationships with assigned Builder accounts.
Ensure that all work is entered accurately and on time per builder's requested install dates.
Responsible for the day-to-day project workflow for production team, including but not limited to coordinating installation crews, labor partners, and new home construction installation workflow.
Respond to communications (email/text/calls) from Builder representatives in a timely manner, and organize email/to-do lists per manager instruction.
Facilitate between flooring installation departments and the customers for flooring installation related prep approvals & questions.
Quote and request PO's for additional approved labor, and prepare the work orders in real time prior to labor being posted.
Review customer selection sheets and prepare cover sheet.
Access online portals per customer requirements.
Reconcile purchase orders against price grids on the server to ensure proper payment is being issued.
Key work orders with accuracy per Production Checklist guidelines using manuals and forms provided and per individual customer specifications.
Follow up on Outstanding PO requests per the PO Escalation Policy.
Work with team members and account manager to cross-train on other builder accounts to assist other CSR's
Key work orders per Production Checklist guidelines using manuals and forms provided and per individual customer specifications.
Strong mathematical aptitude
Able to multi-task in a fast-pace environment
Strong organizational skills and attention to detail
High proficiency with MS Excel is desirable
Weekly Payroll with Direct Deposit
Paid vacation and personal time off earned from date of employment
Eligible to participate in Group Health, Dental & Vision Insurance Plan after 60 days full-time employment
Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment
401(K) with Company Match after six months employment