The Director of Operations is responsible for the day-to-day operations of assigned Hospice program/site. Plans, organizes, directs and evaluates services of Hospice at assigned location. Directs and coordinates admission of patients to Hospice Services in a smooth, systematic process, as well as arranging for ancillary services so that they are complimentary and non-duplicative. Directs, supervises and evaluates hospice personnel and volunteers and coordinates services of all team members of the multi-teamed site.
Demonstrates a commitment to excellence through focusing on quality care and/or service.
Incorporates continuous quality improvement principles in day-to-day activities.
Uses statistical and qualitative information to manage quality.
Requires employees to exhibit technical knowledge and effective skill education related to their job.
Promotes and monitors compliance with requirements and standards established by accrediting or licensing agencies, regulatory agencies and state or federal law relevant to areas of responsibility.
Ensures that policies and procedures are followed.
Accepts responsibility for remaining current in the latest trends, developments and technologies relative to area of work by: Actively pursuing self-development, attending in-services, reviewing at least one monthly professional journal and circulating relevant information to appropriate employees.
Recommends and implements policies and procedures that guide and support the provision of services.
This is a safety-sensitive position
Manages Human Resources effectively.
Shows consistency between words and actions.
Promotes positive communications and keeps employees informed of changes by ensuring meetings with appropriate staff are conducted and documented. Is available to employees when issues arise.
Promotes/provides for core orientation plus location and job specific orientation, in service training and continuing education for employees and volunteers.
Conducts educational programs for outside agencies as deemed necessary.
Recommends a sufficient number of qualified and competent persons to provide services.
Responsible for the selection, supervision, and evaluation of interdisciplinary team members.
Collaborates with Corporate leadership and employees to establish goals and standards for performance; reviews and monitors progress regularly and redirects efforts where goals are not being met.
Determines qualifications and competence of employees.
Completes all performance evaluations prior to due date.
Takes appropriate and timely action in disciplinary situations; documents actions taken in accordance with policy.
Makes appropriate assignments among employees in accordance with their personal abilities and limitations; ensures fair and consistent workload distribution.
Empowers others with the authority necessary to perform their jobs effectively.
Directs the multiple teams of the assigned location.
Plans and organizes tasks and resources to achieve strategic goals and objectives.
Consistently demonstrates the ability to recognize, establish and deal with priorities.
Measures progress towards set goals; takes corrective action on projects as appropriate.
Considers the impact of department/location decisions on the overall functioning of Curo Health Services, LLC.
Reviews and analyzes facts of a situation when developing a plan of action; considers all relevant information to make the most informed decision possible.
Achieves predetermined objectives and goals.
Participates in selecting outside sources for needed services.
Assesses and improves branch/department performance as well as individual team's performance.
Monitors and supervises quality of patients' care of assigned location.
Processes emergency calls and requests for assistance.
Assists with problem solving for patients in all settings.
Prepares, monitors, and reviews monthly bills, supply costs, expense requests, mileage reimbursement, payroll and other expenses.
Makes recommendations for service area regarding market opportunities for new programs or service.
May be asked to perform routine visits to patient homes or institutional setting and/or participate in on-call schedule
Provides a safe environment for patients, visitors, customers and employees.
Investigates and completes detailed reports of any incidents/accidents, grievances, complaints, medication errors and other problems within the time frames established by policy, and implements corrective and/or preventive action immediately.
Works with physicians, patients, families, staff and others regarding problems, needs and concerns.
Incorporates safety topics into staff meetings.
Regularly reviews safety policies and procedures; ensures that all employees are oriented to and understand their role in safety policies and procedures.
Maintains appropriate quality control programs.
Manages financial resources prudently and effectively.
Completes financial reviews on recommended schedule.
Budget worksheets are completed and submitted by scheduled deadlines.
Annual expenditures are within annual budget except where variances are volume driven and have been approved.
Resource needs are anticipated and budgets are planned to meet those needs within known parameters.
Budget variances are justified on a regularly scheduled basis.
Continually seeks ways to reduce costs without affecting quality.
Controls use of overtime and temporary personnel except when justified by increased volume or decreased staffing levels.
Recommends space and other resources for needed services.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: Degree in Nursing highly preferred. Registered Nurse with BSN from an accredited school of nursing preferred.
Three years’ experience in direct patient care in a clinical setting highly preferred. Minimum one year management experience. Two or more years’ experience in hospice, home health, or oncology.
Desired: Three to five years nursing management experience. Three or more years’ hospice experience.
Licenses, Certifications and/or Registration:
Current license to practice nursing in the state of requested employment, if applicable
Current automobile insurance and valid driver’s license
Equipment/Tools/Work-Aids: Must be able to effectively operate nursing assessment tools and computer, facsimile equipment, copier and cell phone/beeper. Must have and maintain transportation to be used for work.
Personal Traits, Qualities and Aptitudes: Sensitivity to feelings of the terminally ill and their families before and after patient’s death. Must be able to demonstrate flexibility by performing a variety of tasks, often changing from one to another of a different nature without loss of efficiency or composure. Communicate effectively with people of all socioeconomic backgrounds. Influence people in their opinions, attitudes or judgments about ideas or things. Make generalizations, evaluations or decisions based on sensory or judgmental criteria. Display evidence of patient advocacy. Responsible functioning in the work place, maturity, cooperation, flexibility, tact in dealing with co-workers and all members of the hospice team.
Specialized Knowledge and Skills: Organizational and leadership abilities; knowledge of terminally ill patients and their families along with understanding of hospice concept; knowledge of roles of all disciplines providing hospice services; excellent patient assessment skills; good oral and written communication; thorough knowledge of managed care principles, regulatory guidelines (i.e., Medicare, Medicaid, JCAHO, and human resource) management principles.
Working Conditions: Office environment. Occasional travel to patient’s homes and/or institutional setting. Potential exposure to infections, communicable diseases, odors, blood, excreta and hazardous materials.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested by individuals with disabilities to allow them to perform the essential functions.
Exchange information and communicate verbally and by written word
Must be able to read, write, and comprehend English
Demonstrate active listening skills
Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.
Ambulate on rough surfaces and climb stairs
Sit for prolonged periods of time
Occasional walking and standing
Occasional bending, kneeling, crouching, reaching, pushing, pulling
Demonstrate manual dexterity
Lift or move up to 25 lbs when transporting supplies and occasionally lift and turn patients in excess of 50 lbs
The ability to work in a constant state of alertness and safe manner
Maintains high standards of integrity and business ethics.
Abides by company rules, policies and procedures, and applicable laws and regulations.
Conducts self in an honest, ethical manner.
Reports promptly any suspected violation of compliance standards via the open door policy.