Program Manager

CareFirst BlueCross BlueShield - Owings Mills, MD3.9

Full-timeEstimated: $92,000 - $130,000 a year
Resp & Qualifications

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Duties and Responsibilities

1. Program Management:
Manages the full project management life cycle and software development life cycle for the implementation of highly complex, large scale, strategic IT and Business corporate initiatives within an ASU.

Implements established policies, system monitors and controls to ensure the successful management and reporting of all corporate initiatives in the Program.

Supervises and leads the program and project staff to oversee the impacts and interdependencies between programs and works to ensure initiatives meet the CareFirst goals and objectives of the executive leadership team. Perceived by peers and staff as a leader.

Provides both verbal and written communications regarding project status, risks, issues, and makes recommendations on project decisions to PMO and Senior Management.

Manages allocation of resources within the program(s) to meet work fluctuations and budget and time constraints in the delivery process. Creates a high performing team.

Serves as subject matter expert, providing technical and analytical guidance to the program and project teams.

Manages all aspects of the project/program management of a corporate initiative, which may include: cost benefit analysis, work plans, functional and technical designs, construction, testing and implementation. Ensures efficient and high quality installation of new software and/or systems, and monitors all technical aspects of implementing projects.

Provides support to the IT Solutions Team in identifying the appropriate solutions required by the user areas; assists IT Leadership in performing a needs analysis of the relevant business areas and in matching user needs to system capabilities to ensure the new system is easily and quickly integrated into the client’s business environment.

Works with the Business areas in the Operational Readiness activities providing support and coordination to ensure adoption of new systems and business processes in the CareFirst environment.

Manages contracts and vendors assigned to corporate initiatives included in the assigned program(s).

2 Project Management:
Manages and directs Multiple medium to large-scale projects that may not fit into a defined Program.

Translates generalized customer business goals and objectives into concrete strategy and tactical plans.

Works on complex problems where analysis of situation or data requires an in-depth evaluation of various factors to achieve best results.

Exercises judgment within broadly defined policies and practices to develop corporate methods and techniques.

Works effectively with internal and external clients, third party vendors, and Senior Management in accomplishing project objectives.

Evaluates complex situations accurately and identifies viable solutions that create successful outcomes for the customer.

Develops and maintains “lessons-learned” inputs in the project repository for utilization on future projects.

Ensures all CareFirst Defined Processes are used to successfully implement projects.

Resolves political, resource, budgeting, change, and legal issues affecting the program.

3 Financial Management:
Manages the Program Budget across all projects included in the program, with overall budget accountability for up to $50+million per year.

Collaborates with the finance department and various functional managers to ensure project budgets are properly estimated and controlled; provide overall financial recommendations, and develop controls and measurements to monitor progress.

Supports Finance with monthly accruals and forecasts by the due date established by Finance using the tools developed by Finance/PMO.

Maintains current statements of work for all contractors; tracks and reviews/approves contractor invoices, where applicable, in a timely manner.

Provides regular updates to Project/Program Director, project sponsor and stakeholders on the status of the budget. Documents reasons for budget excess or shortfall.

4. Staff Management:
Supervises Senior Project Managers, Project Managers, Project Coordinators and/or Budget Analysts; provides performance feedback and goal-setting; conducts annual performance assessments.

Assists in skills development and training assessments for the Program staff.

Makes recommendations on hiring, firing, advancement, promotional or any other change of status of direct and indirect reports.

5. Risk Management:
Develops a comprehensive Risk Management Plan at the Program Level.

Proactively identifies risks and opportunities of both business and technical plans; identifies Risk Mitigation Strategies and Contingency Plans for all identified Risks. Maintains the Program Level issue and risk matrix log.

Documents and communicates an assessment of the Program, its’ affect on the project portfolio and the level of corporate exposure to the appropriate executive committees.

Provides a detailed plan of how risks will be managed or eliminated. Provides a weekly Program status report with major risk factors when mitigation approach impacts the project timeline, budget, or objectives.

Coordinates the Risk Management Plan and Risk Mitigation Strategy across all projects within the Program and manages the execution within the individual projects.
This position is subject to level 6C security requirements.

Supervises and leads a team of direct and indirect reports consisting of:

Direct Reports: 5+; Sr. Project Managers, Project Managers, Project Controller/Coordinators, Budget Analysts, Contractor Staff and Vendor Staff. (Team size will vary by approved initiatives)
Indirect reports: 15-200; IT and Business Directors, Managers, other program staff in a matrix model
Vendor/Contractors: 20-80 Contractors and Vendor Consultants based on project needs against a Contract and Statement of Work, against a set of deliverables and defined payment milestones.

Required: Bachelors degree in Computer Science, Business, or Engineering or equivalent work experience required. 8+ years of IT and business experience in strategic planning, development, implementation, and maintenance of systems, preferably across multiple hardware and software platforms. Previous technical project management experience in a dynamic high-technology environment is a key to success in this position. Project Management certificate (PMP) from the Project Management Institute (PMI).

Out of the 8 years required, at least 5 years in a combination of the following:

Progressive broad-based information systems Project Management experience (which could include consulting) with state-of-the-art hardware and software systems is desirable; knowledge and implementation experience in new computing architectures and networked computing struc¬tures.
Experience in Program Management and execution of multiple related development projects simultaneously, particularly as Project Manager on systems development, with working knowledge of Systems Development Lifecycle and the Project Management Lifecycle

Specific experience with successful implementations in Medicare Advantage and/or Medicaid related projects. Exposure to functional business areas and/or systems supporting Medicare Advantage and/or Medicaid is preferred.
Master’s degree in Business or Technology related field. Prior health insurance industry exposure; specific experience with successful large-scale Program Management within a cross functional environment.

Ability to lead dynamic, energized, and highly creative multidiscipline high-performance work teams in learning and applying new skills/techniques to respond to business needs.
Ability to effectively adapt to rapidly changing technology and apply it to business needs.
Considerable experience managing and delivering Business and IT centric projects using (where appropriate) leading-edge technology, and older legacy systems.
Thorough knowledge and understanding of the company’s business practices and direction, busi¬ness principles, and business processes, plus familiarity with the company’s products and resources.
Considerable experience in human resource management skills, staff development.
Solid teamwork and interpersonal skills, with the ability to communicate and persuade customers, employees, and management at all levels and thrive in a cross-functional environment.
Excellent oral and written communications; an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
Strong management, business planning, and development skills.
Exceptional program management skills and project management skills, effectively arranging resources and managing multiple small to large projects in a cross-functional environment.
Ability to analyze project needs and determine resources needed to meet objectives.
Ability to create original concepts and take heuristic approaches to testing/refining existing theories and to develop new system approaches to solve problems and seize opportunities to sustain busi¬ness success.
Strong analytical, problem-solving, and conceptual skills.


Department: MA Implement- Government Program

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 10/05/2019

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

The physical demands described here are representative of those that must be met by an employee to perform the essential duties and responsibilities of the position successfully. Requirements may be modified to accommodate individuals with disabilities.

The employee is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship