- Supervising Experience
- Customer Service
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information
The position of Associate Registrar in an administrative/professional position that reports directly to the Registrar and Director of Student Financial Aid. This position has direct supervisory responsibility for all admissions and records activity of the Registrars Office. Additionally, this position is liaison with numerous offices on the campus, principally the academic deans, program directors, and admissions committees. The position provides critical leadership to all projects related to PeopleSoft Campus Solutions, OnBase document imaging, and ancillary computer systems that support the Registrars Offices operations. The Associate Registrar is responsible for the technical and functional administration of the office and is the chief Veterans Affairs and Hazlewood Act officer for the institution.
Experience and Education
Bachelor's degree in any business or other related field, and three years supervisory experience in records or registration, student information systems, and/or higher education administrative work in an academic environment.
Directs daily operations for records, registration, conferral, and customer service, including supervision of staff and training staff on student information systems and processes. Assists in departmental planning, identifying and resolving operational and/or personnel challenges, clarifying expectations, and evaluating personnel and processes.
Develops and maintains student academic records and files, academic data and courses, and student information systems. Provides accurate information to the campus community by creating ad hoc reports and queries. Tests changes in student information system; writes documentation, reports, queries, and registration controls; effects curriculum changes; and reviews and corrects data as needed.
Ensures policies and procedures, including FERPA regulations, are being administered in alignment with federal, state and institutional compliance requirements; and ensures consistency in administration of policies. Serves as an institutional FERPA expert, including providing training opportunities for UT Southwestern faculty and staff; and properly responding to subpoenas issued to obtain student academic information in conjunction with the Universitys Legal Counsel.
Updates the academic catalogs, websites, and academic calendars.
Performs audits of student records and determine status for the award of degrees and certifications.
Schedules and submits student enrollment and graduation data to the National Student Clearinghouse, and oversees enrollment and degree verifications.
Ensures compliance with fee payment, refund, and credit policies by serving as a liaison to the Office of Financial Aid, the Office of Student Accounting; and the Office of Accounting and Financial Services.
Oversees the Office of Enrollment Services communication plan for students who have been admitted and matriculated.
Supervises and delegates the document imaging process within the Office of Enrollment Services, including coordination of the documents to be imaged, training and overseeing the employees involved in scanning and indexing, creating and maintaining the schedule for scanning, and managing the responsibilities associated with the imaging software.
Represents the Director of Enrollment Services in her absence, and provides a high quality of customer service and senior project leadership.
Performs other duties as assigned.
Knowledge, Skills & Abilities
Work requires excellent customer service and interpersonal skills.
Work requires strong verbal and written communication skills.
Work requires knowledge of all hardware, software, and programs used within department.
Work requires ability to coordinate people and resources in order to accomplish goals.
Work requires ability to create and analyze data and reports.
Work is performed primarily in general office area.
UTSouthwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UTSouthwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.