Job Opportunity Notice
Administrative Assistant (2 positions)
Annual Salary: $26,424
Full-time, benefited position
Office of Educator Quality
All applications MUST be submitted electronically to be considered for the review process. Complete the employment application at https://desemo.applicantpro.com/jobs/. Once on The Missouri Department of Elementary and Secondary Education's website, complete the "Apply Now" information to the right, then click "Apply for this Position". This will direct you to the online application. Attach a scanned copy of college transcripts (if applicable for the position) with the application. An e-mail confirmation will be sent once the application is received electronically.
NOTE: If a college degree is a requirement for this position, transcripts MUST be submitted with the application in order to be considered for employment. Failure to include transcripts (when required for the position) with your application will eliminate the application from the review process.
EDUCATION AND EXPERIENCE
Graduation from high school or High School Equivalency, completed a training program, and/or possess work experience that has prepared the individual to perform the duties of an administrative assistant.
Training should include instruction in business communications, public relations, secretarial accounting, filing systems and records management, conference and meeting coordination and recording, report preparation, and office equipment operation.
KNOWLEDGE, SKILLS AND ABILITIES
Broad, general knowledge and understanding of the educator background check and certification process.
Knowledge of Microsoft Office products including Microsoft Outlook and Word, as well as educator certification software.
Ability to maintain effective working relationship with staff, state and local agencies, as well as the general public.
Ability to manage multiple priorities through strong organizational skills.
Ability to work under pressure of deadlines and heavy seasonal workload.
Ability to communicate effectively, both orally and in writing.
Ability to be exact and accurate with little or no supervision.
EXAMPLES OF WORK PERFORMED
Assists with opening and processing incoming educator certification mail.
Scans and files all documentation received from educators.
Answers and directs certification telephone calls and correspondence to appropriate staff.
Collects, verifies and enters data for issuance of teaching certificates.
Reviews applications, transcripts and other documents and issues specific classifications of certificates of license to teach.
Evaluates transcripts and creates correspondence relative to the issuance of educator certificates, certification standards, course deficiencies and interpretation of college credits.
Answers telephone, personal contact, and e-mail inquiries from teachers, school administrators, college staff and others regarding certification requirements; content area specifications and regulations.
Receive training on the agency's Front Line and serve as backup as needed.
Assists in answering educator certification web response, furnishes information and relays messages by email.
Assists in greeting office visitors, ascertains purpose of visits, furnishes general information, takes and relays information.
Monitors the certification automated call center.
Independently prioritizes work, monitors and evaluates investigations and cases, and initiates corrections and/or requests for additional information.
Provides assistance to school districts, universities/colleges, and individuals on status of educators' certificates.
Must be able to lift 25 pounds.
Limited in-state travel.
Assumes other duties as assigned.