Full Job Description
Provide technical, educational, clinical and sales support to assist the Region in meeting AF Solutions sales and customer service objectives.
CRDHF AF Solutions seeks candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice, and taking action.
A DAY IN THE LIFE: POSITION RESPONSIBILITIES:
Technical Support / Clinical Support
Represents Medtronic AFS during ablations procedures to provide troubleshooting and other technical assistance
Receives technical inquiries by customers. Researches solutions to questions or problems (e.g., Catheter, Console, Generator support)
Educates and trains physicians, hospital personnel and office staff on technical matters relating to AFS products and related procedures.
One-on-one training sessions
In-service education programs
Seminars and/or outside symposiums
Assists RM and field training department in educating/training new Clinical Specialists and Account Managers
Provides training and resources for hospital staff to enable them to conduct training for their personnel
Updates sales representatives concerning procedure. Immediately notifies Account Manager regarding issues or problems requiring follow-up
Serves as effective Medtronic AFS representative to physicians and support staff regarding Medtronic AFS products, service and support
Promotes the safe and effective use of Medtronic AFS products and related procedures
Understands national, regional and territory sales objectives. Works in partnership with Account Manager to achieve exceed goals
MUST HAVE - BASIC QUALIFICATIONS:
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME
A High School Diploma PLUS a minimum 5 years of work experience in the healthcare within an EP, Cath lab or sales in a cardiac field OR
An Associate’s Degree PLUS a minimum three years of work experience in the healthcare field within an EP, Cath lab or sales in a cardiac field OR
A Bachelor’s degree PLUS a minimum of two years of work experience in the healthcare field within an EP or Cath lab or sales in a cardiac field
NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:
Preference will be given to local qualified candidates and candidates with Medtronic experience
B.A./B.S. Degree in nursing, cardiovascular, life sciences, or technical discipline with minimum of four years work experience in cardiac field, hospital/clinic or sales
Proven track record with technical training assignments
Experience in the cardiac catheter ablation field, EP lab, in a hospital/clinic or EP medical sales providing technical / clinical support
PHYSICAL JOB REQUIREMENTS:
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level
Sitting, standing and/or walking for up to eight plus hours per day
Environmental exposures include eye protection, infectious disease and radiation
Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.
Frequently required to use hands to finger, handle or feel objects, tools or controls
Ability to effectively use a mobile phone, PC, keyboard and mouse
Frequent bending/stooping, squatting and balance
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
WORK AND TRAVEL REQUIREMENTS:
Continuous verbal and written communication
Ability to travel extensively with ease (approx. 10% of time)
Must be able to drive approximately 80% of the time within assigned territory
Environmental exposure to infectious disease and radiation
Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. Clinical Specialists are periodically required to work weekends, evenings and nights. Clinical Specialists serve as a primary resource for scheduled and on-call assignments and as a back up to sales representatives during unassigned weekends, evenings and nights
Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.