Client Relations (Legal) - Alpine, UT

Marksmen, Inc. - Alpine, UT

Full-time

If you are smart, hard-working and motivated, andyou want to find that great job where you can learn, grow your career, enjoy the people you work with, work with VIP clients, make a difference and be recognized for your contributions, then Marksmen is the right place for you. We are looking for our next star team player to join our rapidly-growing team in our Alpine, UT office.

About Marksmen

Marksmen (www.marksmen.com) is a very unique and rare company... we provide brand protection and brand intelligence for the largest companies in the world. Companies whose products you own and services you use every day trust us to confidentially investigate, research, and buy intellectual property (trademarks, patents, etc.) and domain names/social media ID's on their behalf. We also track down "bad guys" who are making and selling counterfeit goods. It's very interesting and we work at a rapid pace--we have completed over 100,000 separate cases since we started 20 years ago.

We are growing, profitable, and have no debt--that means we're here to stay and we're a good place to build a career in an exciting and rare business. We were recently ranked #1 in the world for what we do. As we grow, we are looking for people who work just as hard as we do, who care about providing a great customer experience, are friendly, and who like to smile and have fun. We take our work seriously, but we also take our great company culture very seriously and we offer amazing benefits to our team members.

About the Position

We have an opening for a client services representative in our Alpine UT office. This position is full time (40 hrs/week) and will be required to work from 7 am until 4 pm (1 hr lunch break). In this position, you will interact with many VIP attorneys and executives from the largest companies and law firms in the world to provide quotes for our services, take their orders, and get the work started within our company. Confidentiality and trust is extremely important since you will be exposed to information that is extremely sensitive and secret as it is part of future development or litigation for our customers.

Job Responsibilities

Specific responsibilities will include:

  • processing incoming work requests
  • prioritizing deadlines of competing projects
  • liaising with clients
  • coordinating efficiently with Marksmen management
  • answering inbound inquiries from clients
  • follow up with clients about their satisfaction with work

Skills

To perform successfully in this position, you need these skills:

  • sense of urgency
  • highly organized and able to prioritize tasks
  • listen well and not interrupt customers
  • highly responsive to customer requests
  • detail-oriented and able to take/follow detailed instructions
  • respond well to questions and leadership direction
  • speak clearly and persuasively in positive or negative situations
  • manage difficult/emotional customer interactions in a friendly way
  • treat co-workers and clients with respect
  • exhibit objectivity and open to varying points of view
  • maintain high ethics and standards of integrity
  • meet commitments
  • maintain a good sense of humor
  • always punctual
  • able to assume responsibility on challenging matters

Experience

Qualified candidates will have the following experience:

  • internet search experience (required)
  • Associate degree or higher (required)
  • at least 2 years customer service experience (preferred)

Intellectual property and domain name experience, legal experience or fluency in other languages is a plus, but not necessary. We are willing to train the ideal candidate.

Benefits

Marksmen offers a professional and friendly work environment and we provide excellent benefits, including:

  • medical insurance
  • dental insurance
  • vision insurance
  • life insurance
  • personal accident insurance
  • disability insurance
  • 100% matching 401k program
  • paid gym membership
  • 9 annual paid holidays + 15 days of annual paid time off per year (increases over time)
  • free snacks and food in our kitchen
  • fun & exciting work environment

Job Type: Full-time

Salary: $16.00 to $18.00 /hour

Experience:

  • relevant: 1 year (Preferred)
  • customer service: 2 years (Preferred)

Education:

  • Associate (Preferred)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

Paid Training:

  • Yes

Management:

  • Ops Manager

Company's website:

  • marksmen.com