Customer Solutions Coaching Supervisor

Homesite Insurance - Phoenix, AZ3.1

Homesite Insurance was founded in 1997 and was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we've continued to innovate rapidly to meet the needs of our customers and their changing expectations.

One thing that's stayed the same since our founding: our commitment to our customers, partners and employees.

Join us on our journey as we continue to grow into a powerful contender in the field of insurance.

We are seeking a Coaching Supervisor with a proven history of successfully leading and coaching inbound insurance agents to improved skills and performance. This leadership position requires a positive disposition, high energy, and a passion for success in a multi-faceted, high-paced environment. The Coaching Supervisor will be responsible for building purpose within their team, coaching inbound Customer Solutions Agents to skill mastery, managing agent career growth, team recognition programs and conducting team events. The Coaching Supervisor is the key link to creating agent competency and creating an environment where agents can flourish within the insurance industry. Candidates for the role are expected to demonstrate the Homesite values of integrity, respect, excellence, discipline, innovation and profit.

Duties and Responsibilities:
Applicants must be able to work in the US and be flexible with hours and shifts (within 5:00am-6:00pm Mon-Fri, 6:00am-3:00pm Sat).
Homesite Coaching Supervisors can earn an additional monthly performance incentive bonus along with other exciting perks, including top performer destination trips.

Education Requirements:
Candidates are preferred to have a Bachelor’s degree in business or a related field, or have 3-4 years of leadership experience in a growing environment, and preferred 1-2 years of insurance experience.

Additional Qualifications:
A current Property and Casualty license is preferred as well as the ability to be licensed in multiple states. Successful candidates should also possess strategic thinking skills, excellent communication skills and advanced computer and telephone skills to lead a team of professional Customer Solutions Agents.