Information Technologist I

County of Orange - Orange County, CA3.9

Full-time$65,000 - $87,000 a year
EducationSkills
CAREER DESCRIPTION

INFORMATION TECHNOLOGIST I

This recruitment will be posted for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) when the needs of the County are met. Qualified candidates are encouraged to apply immediately as this recruitment may close at any time without notice.

This recruitment is being held to establish an open eligible list to fill current and future Information Technologist I positions within the County of Orange. The current vacancy is within the Social Services Agency. This eligible list may also be used to fill positions in similar and/or lower classifications.

COUNTY OF ORANGE

The County of Orange is a regional service provider and planning agency whose core businesses include public safety, public health, environmental protection, regional planning, public assistance, social services and aviation.

SOCIAL SERVICES AGENCY

The Social Services Agency (SSA) operates under the policy direction of the Orange County Board of Supervisors and the California Health and Human Services Agency. SSA is responsible for planning, implementing, and operating many of the social services programs provided by the County of Orange. Programs are funded with State, Federal, and county dollars. SSA is comprised of dedicated, caring, and efficient staff whose mission is to deliver quality social services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, protect vulnerable adults and children, and recognize cultural diversity. We succeed in our mission through encouragement and respect for our clients, partnerships with the community, and a commitment to innovation and excellence in leadership.

THE OPPORTUNITY

The Social Services Agency is recruiting for an experienced Information Technologist I to provide IT services in support of over 4000 employees at 20 locations across Orange County. This includes providing high quality technical support and customer service to the department. The position is required to work in many IT functional areas, including systems administration, PC image management, and hardware and software solution design, development, maintenance and troubleshooting.

MINIMUM QUALIFICATIONS

Click here to learn more about the minimum qualifications for the Information Technologist I classification as well as the physical & mental requirements and the environmental conditions.

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES

The ideal candidate will have at least four (4) years of professional IT experience in the areas of design, implementation, configuration, and support of systems in a large and/or complex environment. The ideal candidate will also possess a Bachelor's Degree or higher in Information Computer Science, Information Computer Technology, Information Systems, or a related field.

In addition, the ideal candidate will possess extensive professional work knowledge and experience in the following core competencies:

Information Technology Knowledge | Software Application Experience
Familiarity with support of CalWIN, CalHEERS, MEDS, OnBase, CWS/CMS and associated ancillary applications
Knowledge of deployment and maintenance of full disk encryption solutions
Supporting mobile users with remote access from smart phones, tablets, and laptops via RDP and VPN
Configuring and managing audio visual equipment
Supporting enterprise desktop hardware from Dell, HP, Lenovo, Microsoft, and others
Installing, configuring, and supporting Microsoft Windows and Microsoft Office products in an enterprise environment
Managing mobile devices using an MDM such as Sophos or Intune
Imaging enterprise desktops, providing remote assistance, and/or deploying software remotely using SCCM or Ivanti
Planning and implementing system upgrades, test hardware and software for functionality and compatibility
Resolving incidents over the phone, via email, or in person
Coordinating large scale deployments and moves of desktops, printers, and other equipment with customers ensuring minimal impact to business
Preparing and maintaining documentation of department processes and procedures
Documented experience leading and implementing projects from start to finish
Coordination of application build releases
Problem Solving | Analytical Skills
Identifying and resolving challenging technical issues and problems by researching possible solutions
Making strategic judgments and evaluating the impact of information technology decisions
Relationship Building | Teamwork
Working with other public and private agencies in efforts to provide information technology-specific customer service to the community, public, and key stakeholders
Generating consensus and collaborative relationships to bring about efficient and effective outcomes
Establish and maintain positive and effective working relationships with peers, supervisors, and managers
Oral | Written Communication Skills
Clearly discussing and conveying information technology concepts and terminology with both technical and non-technical staff at all levels within and outside the agency
Producing clear and concise written documents, reports, correspondence, and briefs
Responding quickly, courteously, and proficiently to customer service requests
Soliciting feedback and adjusting customer requests to fit into business improvement

SPECIAL QUALIFICATIONS:
Candidates will be required to undergo and successfully clear a background clearance check prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) - In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child.

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all applications to identify the qualified candidates for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Application Appraisal Panel (AAP) | Application Review (Weighted 100%)
An Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate the application, supplemental questionnaire, and resumes for job knowledge, competencies, and related experience described above.

Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Eligible List:
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Dori Edles at (714) 245-6084 or Teodora.Edles@ssa.ocgov.com.

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.