POSITION PURPOSE: Assumes responsibility for registration of all patients in accordance with federal, state and Center policies and procedures.
KEY RESPONSIBILITIES: Greets and registers all patients in a timely manner. Ensures patients are escorted to appropriate patient care areas. Answering the phones and directing calls to the appropriate person or department.
PERFORMANCE STANDARDS:
DEPARTMENTAL RESPONSIBILITIES
Complies with department policies and procedures and suggest changes as necessary as evidenced by:
Follow policy procedures in accordance with Center business office manual when registering patients.
Uses appropriate human, financial, and material resources while considering the overall budgetary constraints.
Completes daily close‑out in timely manner.
Demonstrates the ability to do data input and operates other office machines.
Shows responsibility in financial matters as evidenced by:
Up front collection of co‑payments and deductibles.
Orders office supplies timely.
CUSTOMER SERVICE
Achieves quality patient services and satisfaction by maintaining a work environment which is conducive to good patient relations as evidenced by:
Demonstrates a polite, courteous, and friendly manner at all times.
Is capable of managing heavy phone traffic.
Organizational skills are above average.
Medical terminology and knowledge of surgical procedures is current.
Computer literate.
Handles stressful situations with little or no supervision.
REGULATORY COMPLIANCE
Complies with accreditation, corporate, and Center regulations as evidenced by:
Maintains content of the medical records to standards.
Obtains signatures on documents as needed to comply with requirements.
Keeps files up-to-date.
Maintains confidentiality with information that they are privileged to.
PERFORMANCE ENHANCEMENT
These activities are everyone’s responsibility. Actively participates as evidenced by:
Understanding of Center’s Performance Enhancement Program.
Understanding of the performance enhancement process.
Completes Opportunity for Performance Enhancement Form when as opportunity is identified. Makes sure that there is appropriate follow through.
Participates in Performance Enhancement Team Projects as appropriate.
Completes assigned monitors in a timely and accurate manner.
Keeps up-to-date with Center’s Performance Enhancement activities.
SAFETY
Maintains office space in safe condition as indicated by neat work space and secured electrical wiring. Adheres to all facility safety regulations and guidelines regarding patient staff safety as evidenced by:
Attends safety meetings and training as evidenced by attendance.
Identifies, corrects, and reports unsafe conditions immediately.
EMPLOYEE MANAGEMENT
Demonstrates ability to work well alone and asks for direction and clarification as necessary.
Maintain work area in a clean and orderly manner.
Assists in welcoming new employees and helps orient them as requested.
RESOURCE AND INVENTORY MANAGEMENT
Ensures the proper use of resources as evidenced by:
Careful use of supplies to avoid waste.
Reports to the appropriate person when supplies are low.
Keeps accurate records.
Uses appropriate human, financial, and material resources while considering the overall budgetary constraints.
QUALIFICATIONS
Skills, Knowledge, and Abilities:
Ability to effectively manage the special tasks assigned in the position description. Knowledge of computers, multiple phone-line console, and medical and surgical terminology. Is courteous and calm when working with apprehensive patients. Ability to handle multiple tasks and set priorities.
Education/Experience:
Graduate of medical receptionist modality or one-year experience in the front office for a doctor or other healthcare facility. Must demonstrate computer knowledge.
Physical Requirements:
Spends 4 hours per day sitting at desk and/or computer terminal.
Uses telephone often and will encounter a lot of distractions due to need to answer phone.
Reaches, bends, and frequent lifting of up to 20 lbs.
Must be able to hear and speak clearly.
POSITION CONTENT
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Medical Specialty:
- Medical-Surgical
- Radiology
Schedule:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Customer service: 2 years (Required)
- Medical terminology: 2 years (Required)
- Computer skills: 2 years (Required)
- Medical receptionist: 2 years (Required)
Language:
Work Location: In person
