Director of Information Technology

Parker's Convenience Stores - Savannah, GA3.4

Full-time
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TITLE: Director of Information Technology

REPORTS TO: Chief Technology Officer

POSITION SUMMARY:
In this role you will be responsible for overseeing and managing our entire Information Technology Department. This position will work closely with Senior Leadership, managing all support functions within the company. These functions are to include, but are not limited to; store technology operations, the implementation of new IT systems and policies, identifying security vulnerabilities and eliminating them with strategic solutions that will increase data safety.

PRIMARY RESPONSIBILITIES:
Store Operations and Support

Oversee all store support functions with a key focus on uptime for networks and all in-store systems
Lead project management initiatives surrounding the help desk, including direct management of all IT support staff
Establish and Maintain SLA’s for Store Operations, ensuring consistent communication, delivery and documentation of all SLA’s
Build and maintain an IT knowledge base to address recurring issues and enable self-help resolution
Maintain all training modules for store employees related to IT functions and communicate improvements to training modules across all company departments.
Complete Project Management for New Store Openings including management of all 3rd party IT vendors
Core IT Operations

Support, Maintain and Enforce all IT and Security Policies
Oversee the operations of all physical and virtual server environments
Direct and support implementation of software and hardware upgrades
Identify and recommend new technology solutions that can be implemented to improve efficiencies throughout the department
Administer Google Suite applications, including email, file sharing, user management, and all applications integrations
Oversee all IP networks, including Meraki Interface Management and full support for all network connected devices
Manage Technology Vender relationships to ensure proper quality and budget benchmarks are maintained
Qualifications and skills

Bachelor’s degree in Programming, Computer Science or related field
6+ years’ management experience in an IT environment