Full Job Description
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.
At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.
Visit the link below to learn more about #LifeAtBCU:
Supervise the collection staff, systems, and processes. Implement strategies to achieve stated delinquency and charge-off goals.
Responsible for achieving agreed upon delinquency and charge-off goals.
Lead team to high performance while implementing the overall collections strategy by coaching, reviewing account work/calls, and assisting on escalations.
Partner with other leaders to accomplish division and organizational projects.
Participate in regular leadership presentations on business results.
Recommend, review and submit accounts to be charged-off to provision for loan loss.
Lead efforts to increase team engagement, and consistently improve service to partners in organization.
Responsible for challenging established processes in search for more effective and efficient solutions while building consensus from team for new solutions.
Analyze collection results and collector performance to determine trends and improvement opportunities; and set strategies to improve and report on progress.
Assist with management of outside vendor performance, including attorneys, brokers and agencies.
Manage all related systems and develop appropriate reporting to identify and manage potential compliance or performance issues, and maximize efficiency and member service delivered through collections.
Responsible for leading, training, developing and aligning staff.
Ensure department talent management objectives are achieved, including employee development plans, development of organizational bench strength, and performance management processes.
Understand and comply with credit union policies and procedures and related laws and regulations.
Minimum 2 years of management experience
Minimum three years of progressive collections experience and/or related experience and proven collection results
College degree preferred
Knowledge of collections required, with knowledge of repossession, bankruptcy and foreclosure laws and procedures preferred
Consumer loan product knowledge
Accomplished communication, problem solving, and leadership skills
Proven ability to lead and motivate staff
Possess a challenger mindset and openness to do things differently and more efficiently
Must have the ability to prioritize multiple projects and manage time efficiently in order to meet established deadlines while demonstrating an appreciation for accuracy and service.
Ability to develop and analyze management reporting in order to identify issues/trends
Intermediate Excel skills strongly preferred
BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
Life at BCU. With a culture built off relationships and referrals, we’re committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.