Sr. Business Systems Analyst

CSL Behring - Knoxville, TN2.8

Designs and/or develops program logic for new applications or analyzes and modifies logic in existing applications. Codes, tests, debugs, documents, implements and maintains software applications. Analyzes requirements, and maintains, tests and integrates application components. Ensures that system improvements are successfully implemented.
Sr. Business Systems Analyst is a full-time position to provide support and administration to Laboratory Management System ( StarLIMS ). This includes working as Liaison with Laboratory staff, maintaining the integrity of the system and participation in projects to implement the solution. This role would function as: the primary lead on documentation, testing, maintenance, and operations; participate in the requirements and process analysis; build subject matter expertise on the Starlims (Validation & Testing); support the configuration of the application(s); support the build of integrations; function as the application administrator; function as the technology analyst for supporting tickets; partner with the Business Technology team members on all technical aspects of the project.

Analysing and Defining Requirements

Responsible for the elicitation and analysis of business requirements in collaboration with various stakeholders and effectively translates these into functional requirements of the target solution. Identifies and establishes scope and parameters of systems analysis to define outcome criteria and measure-taking actions. Leads and coordinates a team utilizing internal and external resources to deliver systems analysis and solution design.

Drafting and Designing

Responsible for identifying the design of the target solution and preparing the required system design documentation (architectural specifications, diagrams and charts, functional and configuration specifications) to ensure the visualization of the technical implementation of user requirements, and to provide direction to system programmers

Collaborates with Infrastructure specialists and directs as appropriate to deliver the target technology environment.

Implements the design by means of configuration and software development using internal and external resources

Testing and Validation

Contributes to the compilation of validation planning in agreement with a Quality position Controls and monitors the implementation of the defined measures in the validation plan

Prepares test cases and scripts that are relevant to the design and functional requirements while adhering to CSL defined quality and governance standards and procedures

Collaborates with Process Owners/Business stakeholders to ensure test applicability

Coordinates or conducts system functional testing with internal or external resources as appropriate


Prepares training materials and user manuals

Designs and conducts user training sessions, with emphasis on relating the configuration and technical setup to the functional/business requirements and defined CSL enterprise application standards.

Operations and Support

Responsible and accountable for the ongoing operation and maintenance of applications for the assigned IT functional areas

This includes providing 2nd or 3rd level incident support, change management, and maintaining the upkeep of technical records and documentation.

Proactively communicates the status of ongoing daily support and problem resolution.

Ensures effective problem analysis and resolution of issues of diverse scope in a timely fashion and escalates issues when needed to appropriate levels of IT or Business.

Provides off hours support as it relates to IT functional area

Project Work

Assumes project responsibilities as assigned for small to large scale projects (in terms of cost, scope, complexity and business criticality), that are either locally or globally managed

Performs matrix roles as assigned for local and global projects

Contributes to the definition of plans and manages projects involving all aspects of the technical solution including data sourcing, migration, design, implementation, and quality assurance.

Team Work

Leads by example in working collaboratively with internal employees, vendors, and consultants to effectively implement solutions

Develops and maintains mutually productive relationships in the workplace. Builds and leverages their own networks of expertise formed with other senior internal and external personnel for the benefit of the team.

May contribute to departmental budget and resource planning, as directed


Directs and conducts research and analysis on new and innovative solutions, releases, enhancements and considers their applicability to CSL.

Leads the identification and implementation of means to improve the qualities and efficiencies of IT processes, systems, and results

Keeps abreast of current technologies and professional concepts as it relates to the assigned IT functional area

Maintain Regulatory Compliance

Effectively follow global IT procedures and policies are followed consistently as defined by our Quality Management System (QMS)

Follows the appropriate global regulatory guidelines and current Good Manufacturing Practice (cGMP)


Conducts directed investigational activities to support the development of enterprise-wide application strategies, designs, and plans that can be integrated with and support Business strategies and the resulting Application Portfolio

Is responsible for engaging with Application vendors in alignment with CSL and CSL stakeholders and strategy

Position Qualifications and Experience Requirements:

Bachelor’s degree or equivalent experience; educational concentration in a computer-based discipline (e.g. Computer Science, Information Systems) or a technical discipline (e.g. Engineering, Mathematics) is preferred.


5+ years of experience in IT working within an applicable function that directly aligns with the specific responsibilities for this position

Hands on experience w/ QC Vera and Crystal Reports is a plus

Hands on experience with Oracle SQL and PL/SQL is desired

Pharma/Biotech or similarly regulated environment experience preferred.


Oracle SQL and Tools such as SQL Developer, Toad, SQL Plus, PL/SQL
Microsoft Office Products such as Project, Power Point, Excel, Word, Visio and SharePoint
Knowledgeable in all aspects of the Systems Development Life Cycle (SDLC).
Business Systems Analyst & Solution Architect related Functional/Technical Skills.

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