Job Title: Customer Service Representative
Location: Atlanta, GA
Job Type: Full-Time
Job Summary:
We are seeking a friendly, detail-oriented Customer Service Representative to join our dynamic team. The ideal candidate will act as the first point of contact for customers, providing outstanding service through multiple channels, such as phone, email, live chat, and social media. The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Compensation:
$41,000 - $48,500 yearly
Responsibilities:-
Customer Interaction: Handle inbound and outbound customer interactions through phone, email, chat, and social media.
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Product Knowledge: Maintain a strong understanding of company products, services, policies, and promotions to effectively assist customers.
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Order Management: Assist customers with placing, tracking, and managing orders, returns, and exchanges.
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Documentation: Accurately record and update customer interactions and transactions in the customer service system.
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Feedback Collection: Gather and relay customer feedback to relevant departments for service or product improvement.
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Collaboration: Work closely with other teams (e.g., sales, technical support) to resolve customer issues and ensure a seamless experience.
Qualifications:-
High school diploma or equivalent (Associate’s or Bachelor's degree preferred).
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Excellent verbal and written communication skills.
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Strong problem-solving skills and attention to detail.
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Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
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Proficient in basic computer applications and CRM software.
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Strong interpersonal skills with a customer-first attitude.
About Company
Welcome to Artisprint, where creativity, passion, and innovation converge to create designs that transcend the ordinary. Established with a mission to transform visions into captivating visuals, Artisprint is your partner in elevating brand identities and sparking connections through the art of design.
