Supervisor,Front Office

DaVita Medical Group - Buena Park, CA3.3

Responsible for supervising various departments within the health center, overseeing the daily operations of the health center areas of responsibility as determined by the health center, and providing direction, leadership and guidance to department staff.

Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Oversees the management of one or more of the following health center departments: Medical records, Registration/Front Desk, Appointment Center, Switchboard, Transcription.
Oversees the front office functions for one or more of the following health center services or programs: Primary Care (Internal Medicine, Family Practice, Pedriatrics), Specialty Care (medical and surgical), Occupational Medicine Program, Urgent or Immediate Care, After-Hours Services (weekends or nights), Ancillary Services (Radiology or Physical Therapy).
Ensures department compliance with HealthCare Partners (HCP) and departmental policies and procedures.
Monitors appointment availability and makes recommendations for improving access and provider productivity.
Assists in the development and implementation of plans to improve patient satisfaction.
Coordinates programs to orient new patients.
Monitors expenditures and financial disbursements including the coordination of petty cash requests.
Assists the Administrator with long-range planning projects.
Takes responsibility for all operational functions of the health center in the absence of the Administrator as assigned.
Provides staff supervision including hiring, training, motivating, evaluation, counseling and termination of employees as necessary.
Participates in the development of policies and procedures.
Implements new or updated policies and procedures to ensure compliance with changes.
Functions as a liaison and maintains open communication for areas of responsibility with patients, providers, administration, other Supervisors and departments.
Develops and implements departmental budgets, goals and required reports.
Adheres to Universal Precautions at all times.
Adheres to safety policies and procedures at all times.
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Performs additional duties as assigned.

High school diploma, G.E.D. or equivalent. Includes special certification required for specific jobs.
Bachelor’s degree preferred.

Over 1 year and up to and including 3 years of experience.
Previous supervisory experience.

3 years of experience in a healthcare setting.
Previous managed care and/or ambulatory care experience.

Computer literate.
Proficiency in Microsoft office applications (Word, Excel).
Ability to type 25 wpm.
Supervisory skills.
Excellent verbal and written communication skills.
Bilingual in English and Spanish (may be required).
What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)

Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.