Associate IT Service Management (ITSM) Analyst - Deloitte Application Studios

Deloitte - Hermitage, TN4.0

Full-timeEstimated: $71,000 - $95,000 a year
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Location: Hermitage/Nashville, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte’s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you’ll do
As the Associate IT Service Management (ITSM) Analyst, you will be part of the Vendor Applications Team and your primary responsibilities will include systems administration support. You will have the opportunity to oversee ServiceNow requests and incidents for the 80+ 3rd Party Applications the Vendor Applications Team supports. You will address system outages, provision new user accounts and services within the software, and work in partnership with ITS Channel Project teams to implement new 3rd Party vendor applications. You will utilize ITIL methods to provide long-term sustainability services for these products.

Responsibilities:
Implementation of software and/or environment changes and ensuring all changes are controlled and managed via established Change Control processes using ServiceNow and other tools.
Understanding of configuration management tools and capable of researching current trends and advancements, ability to coordinate and work with multiple teams.
Proactively monitoring production system performance, communicating status of any anomalies, and performing root cause analysis.
Responsible for continuous improvements to platform operational monitoring, availability, capacity, and patch management of various products supported by the team.
Champion Agile best-practices, processes, and tools in support of ITSM processes.
Participate in on-call rotations that occur during normal hours within your time zone.

The team
Information Technology Services (ITS) helps power Deloitte’s success. ITS is the engine that helps to drive Deloitte, which serves many of the world’s largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~2,200 professionals in ITS deliver services internally including:
  • Cyber security
  • Technology support
  • Technology & Infrastructure
  • Application development and management
  • Relationship management group
  • Strategy
  • Deployment
  • PMO
  • Financials
  • Communications
Deloitte Application Studios (DAS)
Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.