IT Support Engineer

Amazon.com - Nashville, TN (30+ days ago)3.6


Job Description
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
Amazon, one of the top 100 companies in the United States, has an immediate opening for a IT Support Engineer III in one of our Rapid Asset Deployment (RAD) Center. The successful IT Support Engineer III will be responsible for utilizing his/her skills to provide assistance to the FCIT network in resolving technical problems and providing supply chain needs within the Fulfillment Center IT network. This position is the second level of support for RAD center operations and serves as a leadership resource to Technical Support Technicians while also acting as a representative of the RAD organization to our customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.
The IT Support Technician III must have an expert understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. IT Support Technician IIIs must be an expert in at least one or more areas including network engineering, Cisco configuration and management, Microsoft Windows administration or Linux server administration. They must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. Superior communication skills in dealing with all levels in a team environment up to and including presentations and explanation of projects to upper level management. Frequent supervision of daily activities and project management on a local and global scale. Technical Support Technician IIIs evaluate, deploy, and maintain new technologies. They are expected to create documentation and best practices on very complex systems and problems with little to no guidance from direct management. Technical Support Technician IIIs also participate in on-call rotations as required by IT department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired.
Basic Qualifications
Leadership experience in a team environment Expert level knowledge in one or more areas including Microsoft Network Administration, linux/Unix Administration, or Cisco IOS (CLI) configuration.
Ability to stand/walk for 10-12 hours per day
Willingness to work flexible shifts and schedules including nights, weekends, and holidays
Bachelor's Degree required
Ability to travel up to 30%
Preferred Qualifications
Bachelor’s degree in Computer science or IT related field
2 or more years management of small teams in a high stress production environment
Microsoft MCSE, MCITP Systems Administrator (Active Directory)
Cisco CCNA, CCNP, or CCIE certification
Advanced Linux systems administration
5 or more years troubleshooting very complex systems
Excellent verbal and written communication skills
Ability to explain complex IT concepts in simple terms
Ability to manage multiple concurrent high priority projects Ability to deal effectively with people in all stages of employment throughout the company
Proven ability to operate in extreme high pressure situations, meet deadlines, and delegate work to other team members to ensure projects are completed on time and within guidelines