Our Information Technology team has the need for a skilled / workflow minded individual to participate in the oversight of our Help Desk Ticketing System. The successful candidate will have an analytical mind and exceptional attention to detail. We’re looking for a long-term employee who wants to grow within our business.
- Timely distribution of generated support tickets / work assignments to internal Information Technology staff.
- Ticket workflow management to ensure proper communication, resolution, and case closure is met.
- Ensure that all required data points are added to each support ticket generate by internal customers.
- Assist in answering incoming support calls to the IT Help Desk.
- Manually generate Help Desk tickets for support incidents reported by phone.
- Generate end of month reports for submission to other Tavistock departments.
- Assist with department’s oversight of specific vendor services, orders, and invoice distribution.
- Contributes to team projects and assignments as needed to support the ongoing technology efforts of the department.