Consumer Banking - Process Improvement Lead

JP Morgan Chase - Columbus, OH3.9

This is a critical time in the consumer banking industry, as it is undergoing rapid change sparked by quickly evolving consumer demands and the digital tools / technology that drive them. Given Chase’s scale (we have a relationship with one out of every two U.S. households), the changes we make will transform both our business and in many ways the industry. We are looking for team players with a drive to have impact and an entrepreneurial spirit to help tackle some of our biggest challenges. Success will be measured in improved customer experience, employee experience, and business efficiency.

The Process Improvement team will be a highly visible and critical component of our transformation, working with senior business and functional leaders to re-engineer core components of our business, from diagnostic work and designing innovative, streamlined ways of working, to piloting them and driving scaled execution plans. The Process Improvement team, in sum, will speed Chase’s evolution to become the Bank of the Future. The types of projects they’d work on (not exhaustive) include:
Operations Strategy
Strategic Planning
Operating Models
Organization Design & Governance
Business/Function Transformation
Capability Build-out

This team will follow a hypothesis-driven, fact-based approach to problem solving. The ability to solve critical business problems along with the diversity and backgrounds of individuals distinguish this team from other areas of the Firm. Expect project teams to be comprised of 2 to 4 members working on efforts 4 to 16 weeks long, depending on complexity and scope.

Thought Leadership
“Own” day-to-day project management and delivery of entire engagement and impactful recommendations and provide coaching to client teams as they implement recommendations
Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
Work with team to develop workplans to test / evaluate strategies and insights which could span process improvement, organizational change, and functional strategy efforts

Client Leadership
Advise and influence senior leaders and business executives on key business decisions and major change initiatives
Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement
Lead interview campaigns, working sessions, and senior client presentations; maintain composure and presence in difficult client meets

Team Leadership
Lead one or more client projects, including managing multiple associates / analysts across several workstreams
Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions
Develop junior team members both formally and informally, including serving as a mentor
Identify potential roadblocks / obstacles and escalate issues as needed
MBA or an advanced degree from a top-tier program
3-5 years consulting experience with a top-tier management consulting firm or an internal consulting/corporate strategy team, including 1-3 years managerial experience motivating and leading teams
Strong client management and executive-level communication skills
Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions
Financial services background is preferred, but not mandatory