Job Title: Desktop Technician II
Location/Area served: Bluffton, SC and surrounding area.
Provides senior level desktop support to new health system campus as well as area physician practices. Serves as an escalation point to the Desktop Technician team. Installs, tests, supports, and decommissions approved end user equipment and software. Performs end user equipment maintenance, as required, to ensure proper and safe operation. Provides assistance to end users in the use of PCs, related hardware, and software applications
Associates Degree in Information Technology discipline preferred
Years of Experience Required/Preferred Type of Experience
2 - 4 Years Required Enterprise PC Support (HP, Dell)
2 – 4 Years Required Windows OS Support (Windows 7 & 10
2 - 4 Years Required MS Office, Adobe, and Various Business Application Support
2 - 4 Years Required Various Peripheral Hardware Support (Document Scanners, Printers, Barcode readers, etc)
License & Certification
Must possess one or more industry certifications such as CompTIA A+/N+, Microsoft MTA/MCSA or other relevant technical certifications.
Core Job Functions
IS Desktop Tech - Level II Support
Provides second tier support for more difficult problems and projects that require escalation.
Serves as the team's subject matter expert on one or more end-user technologies such as: computers on wheels, desktop imaging, document scanning, etc.
Represents the team in meetings and projects.
Works directly with the manager of IS Operations to ensure the team is meeting and exceeding customer expectations.
IS Desktop Tech - End User Support
Serves as front line end user support and responds to request for technical assistance. Enters and manages tickets in the IS work order system. Tracks issues to resolution updating the internal work order and communicating with the end user to verify problem has been resolved to their satisfaction, or if needed, escalates problem(s) to appropriate support team for resolution. Creates, modifies, disables, and deletes Active Directory user accounts according to established policies and procedures.
IS Desktop Tech - Hardware Replacement
Determines if an end user device (i.e. PC, Computer on wheels, printer, etc.) needs to be replaced or re-imaged.
Assists in recommendation of new desktop hardware standards and ensures recommendation is consistent with technical requirements and standards of the customer's network.
Accurately documents instances of desktop equipment or component failure, repair, installation and removal. Assists Network Administrator Team in maintaining accurate maps of network infrastructure.
IS Desktop Tech - Other Competencies
Works regularly with Protected Health Information, which is restricted to specific persons. Discretion and integrity are recognized requirements of the job.
Requires close concentration to large volumes of work and project tasks, which must be completed within designated time frames. Responsible for high degree of accuracy and control of details.
Ability to engage in multiple competing priorities during high stress situations.
Ability to demonstrate effective presentation, oral and written communication skills. Ability to think critically and grasp new ideas quickly. Has contact by phone, correspondence, or personal meetings with persons in other departments or outside the hospital.
Requires ability to read and comprehend extremely complex technical information both on the computer monitor and on printed material formats.
Required to work a variety of hours to meet the needs of the organization. Travel to remote sites in personal vehicle may be required.
Physical Activity Requirements
Physical Task Frequency
Sitting 1 - 2 hrs
Standing/Walking 3 - 4 hrs
Bending 1 - 2 hrs
Kneeling/Crawling/Crouching 0 - 1 hrs
Climbing 0 - 1 hrs
Reaching 0 - 1 hrs
Pushing or Pulling 0 - 1 hrs
Repetitive use of Hand Both Hands
Grasping Both Hands
Fine Dexterity Both Hands
Color Vision - Does any task performed require the ability to distinguish color? Yes
Lift and Carry Up to 50 lbs: Seldom
Exposure Risks to Blood or Body Fluids: Never
Hazardous Drugs: None
Hazardous Chemicals: Indirect (works in areas where chemicals are handled, transporting in contained systems)
For Other Hazards - Indicate any other high risk activities or tasks not identified above.
May be subject to hazards such as confined space and exposure to: hazardous chemical, shock, gases and infectious diseases.
Safety Shoes: No safety shoes required
Hearing Protection: No
N-95 Respirator: No
Lead Apron: No
Safety Glasses : No
Americans with Disability Act Statement
External and Internal applicants who are or become disabled, must be able to perform the essential job functions either, unaided or with assistance of a reasonable accommodation to be determined on a case by case basis.
Job Type: Full-time
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off