Java Developer Support Engineer

Fiserv - Parsippany, NJ (30+ days ago)3.5

Position Description
Find your forward as a Java Application Support Engineer at Fiserv and join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a dedication to innovation.

At Fiserv, you will find a collaborative environment that values teamwork and flexibility. Our combination of expertise and creative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We’re helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and find your forward with us.

What does a great Java Application Support Engineer do?

The Application Support Engineer will work on resolving production incidents for Dovetail client. Responsibilities include troubleshooting, root cause analysis, communication with client via email and on the phone, raising the defects where necessary. To achieve the goal candidate will need to communicate with technical personnel on client side and Dovetail business analysts. The Dovetail Payment Services Hub is built on a 100% Java EE platform supplemented with extensive Dovetail frameworks, backed by Oracle database. The Software Engineer must be capable of analyzing complex logic flows in a fast-paced environment. This role liaises with project managers, lead developers, and business analysts. Client communication via email and over the phone will be required.

Education : BA, BS or MS degree

Minimum 3 years of real-world professional experience in server-side Java development including the Java EE technologies (JDBC, EJB, and JMS)
Working knowledge of XML and related technologies such as XSLD and XPath
Experience in developing Java EE applications on WebLogic or WebSphere
Background in relational databases and experience with applications that utilize relational databases
Knowledge or Oracle RDBMS specifics is large plus
Deep understanding of SQL
Must be detail-oriented, deeply organized, and will have good writing and interpersonal skills to establish relationships and work with all levels internally and externally
Demonstrated record developing successful applications that are highly integrated and reliable
Ability to operate effectively, and with a sense of possibility, in a dynamic, deadline-driven environment
Knowledge of the Financial, Banking sector, specifically Payments Systems highly preferred

Up to 25% travel world wide

Analyze production incidents without direct access to production system.
Discuss technical issues with business analysts in business terms.
Identify and Fix Java code, identify potential multithreading issues.
Proficient with J2EE platform, understand the concept, be able to quickly locate and process missing information.
Familiar with Linux/UNIX-based system.
Build and optimize SQL queries in order to run on large databases efficiently.
Know or be willing to quickly learn Oracle database internals with the goal to analyze performance-related issues on the database side.
Participate in application performance testing and troubleshooting across whole software and hardware stack.
Fix defects and participate in the new development.
Understand the impact of changes across the application.
Operate effectively, and with a sense of urgency to meet deadlines and escalate issues effectively.
Discusses aspects of the design with architects, team leads and business analysts to check understanding and raise concerns.

Dovetail provides best-in-class payments and liquidity management solutions that enable banks to simplify their infrastructure and deliver effective digital transformation. Solutions are available on premise or in the cloud, scalable up and down, across functional and volume needs and offer unrivalled customer and segment personalization. All are based on a single real-time architecture, providing flexibility for a bank in setting the pace of its modernization. Leveraging the continuing investment from Dovetail and its world-leading client base, banks can rapidly achieve a measurable return on investment, increase strategic agility and operational excellence, optimize total cost of ownership and ensure regulatory compliance.

Dovetail solutions are underpinned by a strong track record of delivery excellence and a team of talented and trusted professionals who provide sector expertise and thought leadership. This drives Dovetail’s reputation as highly professional, long-term partners for global and local clients.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.