Customer Service Associate

Emerson - Pasadena, TX (30+ days ago)3.9

Requisition ID: (18009569)
Primary Location: United States-Texas-Pasadena
Job Function: Customer Service
Job Posting Date: Jul 10, 2018, 2:37:29 PM

This person will be responsible for interfacing with industrial manufacturing customers, suppliers, sales representatives, and other employees in functional areas such as finance and production. Duties include job quotation, order entry, purchasing, status monitoring, and trouble shooting. This person will also be responsible for customer satisfaction, profit margins, and on-time delivery.

Major Areas of Accountability:
Solicit information from sales channels on repairs
Onsite Information
Repair Requirements
Prepare Quotations for sales channels
Source Parts & Assembly from shop, factory and vendors
Expedite & schedule shop, vendors and factory
Arranging special transportation requirements
Enter orders in Business Systems
Issue Purchase Order, Work Order and prints
Assure best price for required delivery
Export documentation
Update serial cards
Assist sales channels, Customers and Technicians on “fit for use” questions
Find alternatives to meet customer price & delivery (material and equipment substitutions)
Negotiating delivery prior to order entry and advising sales channels/customer of delays
Advise Management on human resources requirements, on time performance, and pricing/profitability
Enter labor and invoicing as needed
Train other customer service associates
Other functions as assigned and necessary


Minimum Qualifications:
Prior customer service experience in a manufacturing/industrial environment required
Strong communication skills (verbal and written)
Excellent time management proficiency
BS degree or equivalent experience
1-2 years experience with process controls, preferred
Inside technical sales aptitude
Microsoft office expertise (Word, Excel, PowerPoint, Access)
Ability to type a minimum of 35-40 words per minute
Oracle experience a plus

Work Authorization
No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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About Emerson
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal—to create groundbreaking solutions that leave our world in a better place than we found it. Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide. Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.

Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.