Software Trainer

Ad Sales Genius - Nashville, TN

Full-time

Pape Venturesis the leading industry provider for subscription and advertising management software for publishers and agencies. We are the leading CRM and ad order entry software in the industry. Supporting over 250 advertising channels with social media, magazines and even billboard management. Work with brands like Texas Monthly, The Emmy's, HBO's Vice Media, Southwest Airlines and many more! To further support the growth of the company, Pape Ventures is looking to add a Software Trainerto our team. The trainer will be responsible for working with our clients to provide operational assistance for customers using our software platforms.

Responsibilities:

  • Be the support guru to our customers and CRM sales team. Help to establish a standard set of client-facing responses to common questions
  • Identify, implement, and/or manage software tools and services that will enable the CRM teams to work more efficiently and effectively
  • Take on ad hoc customer operations projects as the need arises

Qualifications:

  • Experience in customer service a plus, but not required
  • Experience working in a client-focused role in a work setting that is “customer-obsessed”
  • Experience with Zendesk a plus
  • Enjoys problem-solving in a dynamic and rapidly changing environment
  • Passion for designing and documenting processes
  • Ability to break down ambiguous problems into concrete, manageable components and taking a consultative approach to finding optimal solutions
  • Enjoys "getting their hands dirty" by digging into complex operations
  • Takes a high degree of ownership over their work
  • Clear communicator with professional presence
  • Strong listening skills; open to input from other team members and departments. A truly great teammate who works well with others cross-functionally to find common ground and constructively solve issues as they arise
  • Ability to lead through influence

Job Type: Full-time

Salary: $40,000.00 to $55,000.00 /year

Experience:

  • Relevant: 1 year (Preferred)
  • Training: 2 years (Required)

Education:

  • Bachelor's (Preferred)

Location:

  • Nashville, TN (Required)

Required travel:

  • 25% (Required)

Benefits offered:

  • Paid time off
  • Health insurance
  • Retirement benefits or accounts