The Social Work Case Manager provides case management, outreach and recruitment strategies to Urban Career Pathways program participants. The Social Work Case Manager is responsible for managing participant motivation and working with participants to address barriers to program participation and ensure educational/career progress. This positions assists in program development and operations while ensuring eligibility and program outcomes as well as assists with the program’s employment and work readiness services.
What a Social Work Case Manager does...
Participate in program decision-making, program planning, policy development, and administration oversight.
Lead outreach efforts for potential participants.
Assist with recruitment and selection of potential participants.
Assist with the enrollment process of participants within the parameters of the WIOA eligibility requirements.
Assessment and case planning on each participant and participate in monthly one-on-one participant meetings and group meetings.
Keep well-written, concise case notes to include date, time and place of meetings for each participant, and any contacts made with other service providers and family members.
Serve as participant advocate when navigating employment and educational resources and opportunities.
Refer and link participants to appropriate community resources and provide wraparound support services as needed.
Assist with participant adjustment and motivation; provide crisis management if necessary.
Assist Department Head with the UCP program’s work experience services.
Help facilitate the process for UCP participants to work as temporary YMCA employees.
Provide community outreach to recruit participants as well as build relationships with community partners.
Conduct regular group meetings including team building, career exploration and training opportunities.
Monitor participant progress and maintain accurate records, including data entry into approved database.
Conduct follow-up services including documentation for aftercare participants.
Prepare and submit required reports.
Help train YMCA volunteers on program goals, administrative tasks, and compliance tasks.
Transport participants in YMCA vehicle to and from activities and appointments as needed.
Practice non-aggressive defensive driving techniques.
Operate YMCA vehicles in safe manner.
Vehicle use is for YMCA business only.
Work independently and as a team member to create innovative ways to meet contract goals and provide a high level of service that is engaging and meets the needs of the participants.
What we look for Social Work Case Manager...
Bachelor’s degree in social science, psychology or a related field is required.
Must be 21 years of age or older.
Bilingual (Spanish/English) highly preferred.
Case management experience focused on at-risk, young adults (ages 18-24) required.
Familiarity with the operations of WIOA funded programming preferred.
Experience with Independent Living Skills issues (financial aid, college admissions, GED preparation, housing, transportation, etc.) required.
Ability to work in a very diverse setting with people of all backgrounds, culture and orientation.
Basic computer knowledge and skills.
Must be able to work independently and as part of a team.
Must be self-aware, flexible, adaptable and teachable.
Demonstrate initiative, resourcefulness and problem solving skills.
Strong organization skills with the ability to work in an environment of rapidly changing deadlines.
Must have reliable transportation to travel throughout San Diego County.
Valid CA Driver's License.
Good driving record.
Current CDL H6 print-out (must be dated within 30 days of application.)
Pass pre-employment drug testing.
Pass vehicle proficiency exam.
Criminal record clearance by being fingerprinted prior to reporting to work and signing a statement regarding criminal convictions.
Must be an adult role model with the ability to effectively set limits and function in crisis-oriented and high stress situations.
Visual and auditory ability to observe critical incidents and the physical ability to act swiftly in an emergency situation.
Ability to adequately observe participants’ activities, enforce safety regulations and apply appropriate policies and procedures.
Must possess the ability to lead and interact in group activities and perform related physical skills.
Must be available to work evening and late night hours, including weekend and holiday shifts, as needed.
Current CPR and First Aid certification required and must be from one of the following certifying organizations: American Red Cross, American Heart Association or American Safety & Health Institute.