Full Job Description
Kimball Midwest, a national distributor of maintenance, repair and operation products, is searching for a Customer Care Representative in our Marketing Development Department for our Columbus, OH location. We are looking for a hardworking, motivated, and customer focused individual.
Our Customer Care Representative will research sales leads and identify potential prospects for the sales force, contact potential and current customers via email and phone and enter data obtained from the leads for the sales force.
This position requires some completed college coursework in business administration or other areas
This position requires prior customer service experience and the ability to communicate efficiently on the phones
This position requires basic understanding and proficiency in standard Microsoft computer software programs, Excel, Word, Access and Outlook
This position requires the ability to work independently, respond quickly to problems, and work in a stressful environment
This position requires excellent writing and editing skills
This position requires the ability to adapt and support the Sales Team and their mission; requires the understanding and adherence to the ‘Two Customer Philosophy'
This position requires a high degree of accuracy and attention to detail
This position requires the ability to communicate effectively with co-workers, supervisors, and managers—both orally and in written form
This position requires the ability to read and write small letters and numbers and the ability to make arithmetic calculations
We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) and Profit Sharing Plan, Tuition Assistance, Paid Time Off (PTO), a business casual dress code and paid holidays.
Equal Opportunity Employer, including disability/vets