This posting may be used to fill both entry-level and lateral Emergency Communications Officer positions
CritiCall 911 exam information will be emailed within one week once the posting closes.
Salary $16.93 per hour Grade Code 12 Position Number 5115024 Essential Functions
Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
Provides lifesaving and pre-arrival instructions to callers in emergency medical situations: remains available to callers while units are in route; and checks medical status.
Forwards information to the appropriate emergency response units or agencies: processes requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), and assist the public with request
Utilizes computer to enter and retrieve data: sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity.
Identifies incorrect or outdated information contained in the CAD: and completes update form for changes of street names and/or addresses, and submits to supervision for verification.
Testifies in Court: may be called to testify as the owner of a voice on and E-911 recording and/or to be a witness that a call was received.
Dispatches the appropriate agency personnel to scene through use of radio and CAD System: coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.
Performs other related duties as assigned.
FLSA Status Non-Exempt Hours worked per week (include over time) Shift Work with 12-hour shifts (Work 3 days-off 2 days, work 2 days-off 3 days; work 14 days/month) Department Code 130 Department Name Department Of Public Safety Unit Code 0201 Unit Name E-911 ADMIN Position Information Position Type Full-time Job Category 911 Telecommunications Internal or External External-Open to Public Minimum Qualifications
High School Diploma or GED required; supplemented by one year of work experience that shows the ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Additionally, applicants must pass the CritiCall 911 exam and must be age 18 at time of hire.
Preferred Qualifications License and Certifications
Must obtain and maintain the following certifications: GCIC and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and CPR.
Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Essential functions are regularly performed without exposure to adverse environmental conditions.
Posting Number 02958 Posting Information
Posting Date 12/01/2019 Closing Date 12/15/2019 Open Until Filled No EEO Statement
Cobb County is an equal opportunity employer.
Cobb County Government does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us if you require accommodation to apply for a position. If you need assistance, please contact us at 770-528-2541
Cobb County Government is a smoke-free environment for all employees.
Cobb County Government is a Drug-Free Workplace. All employees are subject to reasonable suspicion and post-accident testing.