INTERNSHIP (Summer 2019): Membership Services

Washington Wizards - Washington, DC4.6

Monumental Sports & Entertainment (MSE), located in Washington, DC, and named a 2018 Washington Post Top Workplace, is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven professional sports teams: the AFL’s Baltimore Brigade and 2018 AFL CHAMPION Washington Valor, NBA's Washington Wizards, NBA G League’s Capital City Go-Go, NBA 2K League’s Wizards District Gaming, the 2018 NHL STANLEY CUP CHAMPION Washington Capitals and the WNBA's Washington Mystics. The company is also co-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and owns and operates Capital One Arena. Monumental Sports & Entertainment also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University's campus. The District of Columbia and Events DC are building a new sports and entertainment facility in Southeast DC on the St. Elizabeth’s East campus which will feature a state-of-the art training practice facility for the Wizards and also include a 4,200-seat arena which will become the new home of the Mystics and Go-Go. The facility is scheduled to open in the fall of 2018. Monumental Sports & Entertainment also co-owns and operates Monumental Sports Network (MSN) with the NBC Sports Group. MSN is the mid-Atlantic region’s top destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices. Visit

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
You will provide first-class customer service and value for our fans.
You will champion a double-bottom line that engages, unifies and gives back to the community we serve.
You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
You will innovate. We are nimble and first to market. We are not averse to risk.
You will have fun. We are in the business of happiness.
Position Overview: The Membership Services Intern will have the opportunity to see firsthand how a successful Membership Services department within a large, complex and diverse organization such as the Washington Wizards functions. This position plays an integral part in the setup, execution, and breakdown of our DC 12 Club Membership events. The Membership Services Intern will also assist with the daily tasks and responsibilities that contribute to superior customer service for our season ticket members. This is a paid internship.

Learn departmental policies and procedures.
Help to plan, organize, and execute season ticket member events, programs and receptions.
Manage inventory of autographed/promotional items and season ticket member collateral.
Organize and distribute season ticket member gifts, birthday cards, etc.
Contribute to the day to day operations of the membership service department in preparation of daily objectives, game day duties, and the renewal campaign.
Learn and use Archtics and SalesForce software for reports, account set-up and updating season ticket member records.
Engage season ticket base through personal interactions at events; provide excellent customer service and collaborate with full-time staff to enhance the fan experience.
Develop content for bi-weekly member newsletter and digital marketing of events using Eloqua.
Execute research to enhance existing member events and programs.
Research local businesses in an attempt to host member events by securing location, dates, and costs for each event.
Perform analysis and recaps of completed events.
Other duties as assigned.

Minimum Qualifications:
Must be an undergraduate or graduate student.
Strong written and verbal communication skills with the willingness to communicate with members and staff.
In-depth working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Google Docs.
Self-motivated, outgoing individual that demonstrates initiative and shows interest when working on projects and events.
Proven organizational and time management skills.
Ability to handle and prioritize multiple assignments.
Excellent attention to detail.
Strong teamwork skills and the ability to manage their own individual projects.
Maintain confidentiality and use discretion when privy to sensitive information.
Ability to thrive in a fast-paced, deadline driven environment.
Reliable transportation and housing.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.