Risk Manager (Full-Time)

RI International - Phoenix, AZ (30+ days ago)3.1


Job Details
A career with RI International means more than realizing your career potential. It means that you’ve joined a team that’s committed to empowering people to recover and live healthier, more purposeful lives in their community.

RI International serves through 50+ programs in the U.S. and abroad, offering services in four business unit categories: Crisis, Health, Recovery and Consulting. Our values and priorities are interwoven throughout all services and include: maintaining a recovery culture, ensuring clinical best practices, making safety a priority for all, measuring value and results, optimizing quality and compliance, and serving as a key resource for First Responders.

For consideration, please take a few moments to upload your resume and complete the application process so you can start changing lives with us!

Summary of Job: Under the general supervision of the Director of Quality and Compliance, plans, designs, directs, evaluates and communicates organization wide the Risk Management Program for RI International. Ensures the integration and coordination of Risk Management goals and objectives to assist in fulfilling the agency mission, vision and values. Serves as designated Safety Officer for agency.

I. Essential Job Functions

Risk Management
Reviews and tracks incident reports to identify Risk Management concerns and coordinate an immediate response to minimize the agency’s or participant’s exposure to adverse outcomes.
In collaboration with RI International Human Resource Department, conducts internal investigations regarding complaints/grievances and quality of support/services.
Infection Control
Directs the activities of the RI International Infection Control program, supervises the activities of surveillance, prevention and control of infections.
Coordinate the monitoring of infection rates, trends, data analysis, reporting and follow up.
Works with leadership, Medical Director and Nursing staff, to develop effective and efficient infection control plans and activities.
Coordinates Infection Control training requirements.
Assists with implementation of Joint Commission, CDC and OSHA standards
Utilizes appropriate Infection Control procedures.
Serves as designated Safety Officer for agency.
Participates in the development of safety policies, procedures, while ensuring adherence with HIPAA, Life Safety Code and State regulations
Coordinates fire drills in accordance with agency policy; conducts periodic hazard/safety surveillance of the Agency emergency systems; recommends and implements corrective action as required.
Provides education to management and staff on Continuous Risk Management Improvement principles, tools and applications.
In collaboration with the RI International Training and Development Department, Program Managers, and/or other leaders, may organize, facilitate, or conduct training activities related to new employee celebration/orientation and/or ongoing employee training activities – for all RI International locations.
Provides direct supervision to the Risk Coordinators and/or Risk Specialists.
Provides performance feedback and monitors the completion of assigned tasks.
Monitors attendance
Conducts annual employee evaluation, on-going training and mentoring.
Interacts daily with management and staff in and outside the Agency, such as vendors, providers, state and city officials.
Cooperatively works as a team member with the ability to work well with supervisors and co-workers.
Model, support and actively participates in the implementation of the Agency’s Mission Statement, Values and Philosophy.
II. Other duties as assigned.

III. Additional Functions

Will be required to travel out of state as necessary.
Perform other related duties as required or assigned.
IV. Documentation

Documents relevant and required information and services provided in the identified service record (electronic or otherwise) assuring continuity of care as a tool for communication with other team members.
Maintain and observe all HIPAA regulations that apply.
Provide timely, quality and accurate documentation in accordance with program standards.
V. Safety/ Physical Environment

Participates as a team member to provide a safe recovery environment. Utilizes infection control and other safety standards. Contributes to the cleanliness of the work place.
Utilizes effective positive engagement and conflict resolution skills.
Fosters personal and environmental wellness by taking care of self and maintaining environmental wellness by reporting infection and on the job injuries.
Assesses emergency situations, notifies supervisor of actual or potential challenges, exercises judgment in stressful conditions and responds calmly and quickly. Displays teamwork during emergencies.
Influence and improve operations which are not under direct control.
Use problem solving methods and critical thinking to continuously improve operations.
VI. Organizational Values


Actively embodies Recovery Innovations’ mission, vision and values.
Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interest of the program and Recovery Innovations.
Contributes and participates in continuous Quality Improvement initiatives.
Models and practices recovery principles in all activities including hope, empowerment, responsibility, mutuality and self-determination.

Develop new and innovative ways to improve operations of the program and to create new opportunities.
Determine strategies to move the program and Recovery Innovations forward, set goals, create and implement action plans, and evaluate the process and results.

Establish and maintain positive working relationship with others, both internally and externally, to achieve the goals of the organization.
Serves as a representative of the organization, acts as a positive role model towards all interactions (internal/ external stakeholders and people we serve) without judgment.
Provides assistance in a concise, informative manner, keeping a positive, courteous tone and appropriate non-verbal communication and effective listening.
Quality Team

Contributes to effective teamwork by combining skills and energies in a coordinated effort with supervisors, co-workers, guests and outside agencies.
Communicates collaboratively with inter/intra-disciplinary team members and participates in team meetings.
Develops collaborative relationships with community partners.
Accepts feedback and contributes in an open and receptive way.
Works independently or as part of a team; ability to interact appropriately with others.
Speak, listen and write clearing, thorough and timely manner using appropriate and effective communication tools and techniques.
Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Positively influence others to achieve results that are in the best interest of the organization.

Cultural Competence

Focus on Service Participant Needs: Anticipate, understand, and respond to the needs of the internal and external customers to meet or exceed their expectations within the organizational parameters.
Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
Provide a safe and nurturing environment with an emphasis on respect, diversity, acceptance and compassion.
An ability to interact effectively within the context of the cultural beliefs, behaviors, language and needs.
Develops and maintain accurate community resources for education, information and referrals appropriate to guests needs.
VII. Job Specifications

Education & Experience

Bachelor’s degree in Health/Social Services (or an equivalent combination of education and or experience can be considered to meet this requirement).
Minimum of two (2) years of experience in the Behavioral Health Field.
Knowledge and experience with personal computer software including word processing, spreadsheets, statistical analysis, graphics and Outlook.
Knowledge and understanding of the concepts of Continuous Process Improvement and related regulatory requirements.
Knowledge of infection control practices, regulatory and licensure standards, risk management and safety desirable.
Two (2) or more years of previous management experience.
License & Certifications

May need to pass a background investigation.
Must meet all of the requirements of the Driver’s Safety Policy.

Working Conditions:
Works in an office environment and/or behavioral health clinic and may sometimes travel to meet the business needs.
Works a standard work week but may be required to work some evenings and weekends to monitor program activities.

Physical Requirements:
Works in a standard office environment with some exposure to hazardous situations. Physical demands may include work close to the eyes and substantial motions of the wrist, hands and/or fingers. Occasional sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision, use of auditory senses. May be required to lift up to twenty (20) pounds.

Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform

the primary function.

RI is an Equal Employment Opportunity / Affirmative Action Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


In addition to a competitive salary, we offer an excellent benefit package: Bilingual Differentials, Shift Differentials, Medical, HSA, Dental, Vision, and Group Life Insurance, Employer Matching 401k Plan, Employee Perks Program, Employee Assistance Program, Paid Holidays and Generous PTO (paid time off) Program.

RI is committed to diversity in the workplace and promotes equal employment opportunities for all applicants and employees. We value a diverse workforce because diversity strengthens our teams and supports our innovative approaches to client engagement creating a healthier atmosphere.

Travel Required
Yes. Will be required to travel out of state as necessary.
Computer Advanced
Microsoft Office Suite Advanced
Behavioral Health Work Advanced

Bachelors or better.


2 years: Two or more years of previous management experience.
2 years: Minimum of two years of experience in the Behavioral Health Field.
Licenses & Certifications

Driver Safety Policy Ack
Qualified Driver
Auto Insurance
Motor Vehicle Report
Background Check