Library Associate II - Public Services - Irving Street

City of Westminster, CO - Westminster, CO

Full-time
The Library Associate II– Public Services position is responsible for a variety of paraprofessional library work including providing exceptional reading recommendations, research services, and technology assistance. This role works within the City's Library Services Division, and shifts could be in either the Adult or Children's areas.

The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster offers a bonus of up to $1,500 per year depending on the employee's fluency in Spanish, Hmong, and/or Laotian.

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES:

The mission of every employee at the City of Westminster is to deliver exceptional value and quality of life through SPIRIT. Each employee is measured by the ability to adhere to the City's core values of Service, Pride, Integrity, Responsibility, Innovation, and Teamwork.

This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational and informational services and resources; and acquiring, developing and maintaining first-class parks, facilities, open space and recreational trails. This position works towards the accomplishment of the Departments mission: "Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy".

Every employee is accountable to:
  • Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
  • Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
  • Act as an ambassador by understanding and fostering the organization's mission and vision
  • Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
  • Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
  • Address difficult or contentious issues in a constructive manner
  • Support and promote change; demonstrate flexibility, and take calculated risks when appropriate
  • Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
  • Work to continuously improve the efficiency and effectiveness of the service or product being delivered
  • Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
  • Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES
Citywide - Every employee in this position is accountable to:
  • Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
  • Recognize personal strengths and weaknesses, and target areas for personal self-development
  • Demonstrate initiative in performing job tasks
  • Exhibit problem-solving skills leading to sound judgment and quality decisions
  • Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
  • Communicate effectively with individuals and groups using clear and concise verbal and written communication
  • Demonstrate accountability for work and take ownership in job performance
  • Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product
Job Specific – Every employee in this position must:
  • Have and maintain a working knowledge of nonfiction titles, as well as popular authors and titles within a wide range of genre categories in fiction for all ages
  • Demonstrate a working knowledge of the Dewey Decimal System;
  • Be skilled in computer searching by title, author, and subject; a working knowledge of the Horizon system is preferred
  • Have a working knowledge of Microsoft Office
  • Demonstrate strong customer service skills and enjoy working with a diverse populations
  • Be able to juggle many tasks effectively in a busy environment
  • Possess creative thinking skills, and good oral and written communication skills
  • Be knowledgeable of basic library procedures, methods, and techniques
  • Ability to assist others with eBooks, eReaders and various other technology
  • Be able to establish and maintain effective working relationships with City of Westminster and Front Range Community College co-workers, supervisors, and patrons
  • Assist library staff in weeding, mending, and ordering of books and materials

JOB SPECIFIC FUNCTIONS:

Essential Job Functions, Duties, Responsibilities, and Tasks
1. Provide staff coverage and excellent customer service for the Information Youth Services and/or Circulation desks
2. Make recommendations to patrons searching for titles to read, helps students with assignments, direct patrons to other areas of the library, and helps patrons fill out purchase requests and interlibrary loan requests
3. Works effectively with computers and software systems, including:
  • Assisting patrons with public computer usage and printing/copying/scanning/faxing
  • Searching online databases, the internet, and the library catalog
  • Teaching patrons to use the Library's catalog, databases, and eBook collections
4. Works shifts that may include weekends, evenings, and holidays
5. Provides assistance with Children's Services, which may include conducting story times, staffing the desk in the Children's Room, and other related duties
6. Is knowledgeable about social media
7. Maintain regular and punctual attendance
Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City's discretion.

POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS:

Education, Experience, Skills, Formal Training, Licenses, and Certifications
Required:
  • Must be at least 18 years of age
  • Graduation from high school or GED
  • Minimum of one (1) year of experience providing customer service to adults, young adults, and/or children and families
Preferred:
  • College degree
  • Two (2) years of general library experience working with adults, young adults, or children in a public library
  • Experience in readers advisory, reference, or general library experience
  • Spanish fluency
Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered
Physical Requirements
Work performed is physical in nature and involves sufficient physical strength and stamina to:
  • Occasionally sit and stand at one area to perform customer service, and book check-out and check-in; constantly standing and walking throughout a public library facility
  • Frequent crouching, squatting, bending, and twisting to shelve books from floor level to above head; frequent climbing and balancing to use step stools, ladders, etc.
  • Constant light grasp to prepare returned and new materials/books for check-out and patron use, and constant reaching at waist level to return material to proper shelves; frequent firm grasp, pinching, and fine motor skills to prepare materials/books, and reaching overhead to stock books
  • Constant near acuity to read computer screens, and book and shelving labels; frequent hearing to communicate with public, staff, and vendors
  • Frequent lifting of up to forty (40) pounds from ground to waist to move returned books to check-in area; frequent lifting of up to twenty (20) pounds from ground to overhead to return books to stacks and stock supplies and materials; occasional carrying of up to forty (40) pounds 200 feet to move books and materials; occasional pushing and pulling of cart of up to 150 pounds throughout a public library

WORKING CONDITIONS
Work is constantly performed indoors in a public library setting. This position involves high public contact and mobility throughout a public use facility.
Required Materials and Equipment
This position requires the use of computer terminals and databases, including on-line searching. Other equipment includes telephones, photocopiers, microform equipment, fax machines, scanners, and various electronic and audiovisual equipment.

PRE-EMPLOYMENT REQUIREMENTS
  • Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
  • Drug screen
  • Physical
  • Must be legally entitled to work in the United States