Patient & Guest Services Representative

MedStar Health - Washington, DC3.7

Full-time
General Summary of Position:
Serves as a primary contact to patients, family members, or visitors entering the Washington Hospital Center (WHC).
Provides information regarding patients (including status and room number/location), location of services throughout WHC, and the Washington, D.C. metropolitan area.
Directs or escorts patients and/or guests to locations throughout WHC.
Seeks to solve patient/visitor problems and/or complaints or refers to other personnel.

Education:
High school degree or GED diploma is required.
May require up to l year of technical or other specialized training.
Requires the ability to read and write and knowledge of grammar, and arithmetic, including fractions and decimals.

Experience:
From 6 to 12 months experience required in a customer oriented/service industry position.

Certification/Registration/Licensure:
Commissioned as a Notary Public in Washington, DC or become one within the first 6 months in the position.