- High School Diploma or GED
- Time Management
- Organizational Skills
- Microsoft Office
As a Member Service Representative in the Contact Center, the primary goal is to best serve the member in a friendly, professional, and timely manner. They are to know and understand the products, services, and benefits of GECU and be able to assist members with their questions and concerns. The duties of this position include, and are not limited to, the following:
Troubleshoot and resolve member-related issues, answer questions, and serve as the “goodwill” agent for the credit union.
Demonstrates reliability in attendance and timeliness.
Act as a point-person for all member telephone inquiries.
Answer general questions about any credit union products and services and cross-help as applicable (i.e. if they call in for their balance, offer to walk them through setting-up Online Banking.)
Provide information to individual members to ensure resolution of their issues and questions; adhere to expected time frames.
Understands the importance and function of their role as an ambassador for GECU.
Demonstrates reliability by being punctual and maintains good attendance.
Perform services for the members (i.e. transfer funds) where they have authority and are performing such services in accordance with the parameters defined.
Convey member feedback, questions, and concerns to the Contact Center Manager.
Must have the following:
High School Diploma or GED and previous Call Center experience preferred
Must demonstrate excellent leadership and communication skills
Multi-tasker with strong time management and organizational skills who can work in a fast-paced environment
Exhibits a positive attitude and professional demeanor at all times
Excellent verbal communication skills, using proper grammar.
Possesses working knowledge of MS Office