**Job Overview**:
We are seeking an experienced, motivated, and dynamic Sushi Restaurant Manager to lead and oversee the daily operations of our sushi restaurant. The ideal candidate will ensure excellent customer service, maintain operational efficiency, and manage both front-of-house (FOH) and back-of-house (BOH) staff. The manager will also be responsible for maintaining food quality, cleanliness standards, and achieving financial targets while fostering a positive dining experience.
**Key Responsibilities**:
- **Leadership & Staff Management**:
- Supervise, train, and motivate a team of servers, chefs, and kitchen staff.
- Schedule and manage staff shifts, ensuring adequate coverage during peak times.
- Conduct performance evaluations and provide feedback to improve team productivity.
- Promote a positive and respectful working environment.
- **Customer Service**:
- Ensure that guests have an exceptional dining experience by overseeing service quality.
- Address and resolve customer complaints or issues professionally and promptly.
- Monitor guest feedback and implement strategies to improve customer satisfaction.
- **Operations Management**:
- Oversee daily operations of both FOH and BOH, ensuring smooth coordination.
- Ensure compliance with health and safety regulations, including cleanliness and sanitation.
- Monitor inventory levels and coordinate with suppliers for timely restocking.
- Maintain the quality and presentation of sushi dishes and ensure adherence to restaurant standards.
- **Financial Responsibilities**:
- Manage the restaurant’s budget, including food, labor, and overhead costs.
- Analyze sales reports and develop strategies to increase revenue and control costs.
- Implement and monitor pricing strategies and promotional campaigns.
- **Menu & Food Quality**:
- Work closely with the head chef to maintain menu quality and introduce seasonal or special dishes.
- Ensure sushi ingredients are fresh, properly stored, and used efficiently.
- **Marketing & Promotions**:
- Collaborate with the marketing team to promote the restaurant through events, social media, and local advertising.
- Create customer loyalty programs or initiatives to attract repeat customers.
**Qualifications**:
- Proven experience as a Restaurant Manager, preferably in a sushi or Japanese cuisine setting.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- In-depth knowledge of Japanese cuisine and sushi preparation.
- Excellent interpersonal and communication skills.
- Strong financial acumen and experience managing budgets, inventory, and costs.
- Ability to handle high-stress situations in a fast-paced environment.
- Knowledge of health, safety, and hygiene regulations in the foodservice industry.
- Experience in conflict resolution and customer service excellence.
**Education & Experience**:
- Bachelor's degree in Hospitality, Business Administration, or a related field (preferred but not required).
- 5+ years of restaurant management experience, preferably in a sushi or high-end dining establishment.
**Skills**:
- Strong organizational and multitasking abilities.
- Familiarity with restaurant POS systems and Microsoft Office.
- Passion for customer service and food quality.
Job Type: Full-time
Pay: $85,000.00 - $100,000.00 per year
Benefits:
Shift:
Application Question(s):
- A fast casual restaurant experiences high foot traffic, leading to long lines.
Which POS feature would most improve the situation?
A. Kitchen display system integration
B. Cloud-based data storage
C. Table layout and reservation management
D. Employee time clock management
- Which practices are critical to ensuring food safety in a restaurant kitchen? Select all that apply.
A. Regularly calibrating the thermometers used to check food temperatures
B. Implementing a first-in, first-out system for all food items in storage
C. Regularly retraining kitchen staff on cross-contamination prevention
D. Allowing cooked foods to cool at room temperature before refrigeration to minimize temperature shock
E. Issuing reusable gloves for food handlers to wear at all times
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
Education:
Experience:
- manager: 5 years (Required)
- Japanese cuisine: 3 years (Required)
- Customer service: 5 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Relocate:
- San Antonio, TX 78216: Relocate before starting work (Preferred)
Work Location: In person
