New Hampton Inn & Suites Fayetteville, NC
Title: Guest Service Agent
Brief: The guest service associate is the human face that represents our Hampton Inn & Suites. We are looking for a customer service oriented team player with a positive outlook on life who always puts their best foot forward to come work with us. If you’re that person then read on. Are you an Outside of the Box Thinker?
Duties: Properly acknowledge all arriving and departing guests with a smile and a positive attitude. Provide courteous and professional service to all guests. Accurately check guests into and out of the hotel. Respond to guest’s requests, such as delivering extra towels or giving directions to local restaurants. Answer hotel switchboard and direct calls as necessary. Make reservations. Maintain a neat and orderly front desk area. Resolve guest issues and complaints to the guest’s satisfaction. Compute bills and take guest payments for lodging and services and accurately make change for cash transactions. Follow all Hilton and NAMAN directives to ensure guest, employee, and corporate cyber and physical security and privacy. Replenish all Guest amenities during the shift.
Requirements: Applicants must be honest, customer focused, reliable, friendly, and a team player. OnQ PMS System knowledge preferred. Must be able to perform duties exceptionally well with little supervision. Applicants must be able to read, write and speak English, other languages are a plus. Must have strong verbal and written communication skills to interact with guests and other employees. Must be familiar with computers and be able to type. Position requires physical stamina due to regular bending, reaching, lifting and carrying of 25 to 30 pounds and occasionally up to 50 pounds. Must be able to stand upright for extended periods of time. Must be able to comprehend and follow written technical guidance. Applicants must be able to pass a background investigation and drug urinalysis test.
Hours: Hotels operate every day of the year around the clock. Applicants must be able to work variable shifts. Night Audit training is mandatory for the position.