Full Job Description
Chief Customer Data Architect - Experience Management
Preferred Locations: Greensboro, NC | New York, NY | Chicago, IL | Seattle, WA | Raleigh, Durham, Chapel-Hill, Charlotte, NC
In today’s world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.
Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.
Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.
Hux by Deloitte Digital gives companies the ability to build and leverage the connections – between people, systems, data and technologies – so they can deliver personalized, contextual experiences to customers at scale.
We are seeking to transform the way brands interact with their customers and elevate the human experience.
Work you’ll do
As Chief Customer Data Architect, you’ll provide architectural leadership and vision of our Customer Data Management technical solutions including data ingestion, quality, ID resolution, redaction/suppression, storing, deleting, and integration out.
Your responsibilities include:
Serve as a key team member on Hux technology pursuits
Accountable for technical solution development and delivery of our technology solutions to clients
Bring deep CDP, data management, system integration domain expertise on state of the industry, client problems and priorities.
Work fractionally across multiple accounts to guide solutioning and quality
Contribute to product roadmap and priorities as we build capabilities around advanced analytics, artificial intelligence and machine learning
Provide leadership on Build implementation playbooks by formulating best practices, governance, and evolution
Define and oversee the adherence to enterprise architecture principles across custom data management solutions
Manage, coach, and monitor client service teams on multiple engagements in a wide variety of industries and actively participating in initiatives aimed at bringing out the best in our people.
Contribute with innovative ideas in service of our clients, helping to execute our growth strategy and build long-term relationships with key clients
Advertising, Marketing & Commerce
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
We serve our clients through the following types of work:
Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
eCommerce strategy, implementation and operations
Marketing Content and digital asset management solutions
Marketing Technology and Advertising Technology solutions
Marketing analytics implementation and operations
Advertising campaign ideation, development and execution
Acquisition and engagement campaign ideation, development and execution
Agile based, design-thinking, user-centric, empirical projects that accelerate results
Must have deep CDP experience with full lifecycle (ingest, quality, IDR, Redaction / Deletion, Integration with Martech)
10+ years of experience integrating and feeding martech systems and processes
Knowledge and experience with Identity Resolution and ability to speak to options, challenges and approaches
Must have cloud architecture experience (AWS, Azure, GCP)
Experience with high volume data
Experience with assets, tools, CDP vendors
Continual learning mindset with understanding of advanced/new technology in related areas in the industry that can be leveraged to enhance current architectures and build durable new ones
Strong presentation skills, ability to communicate complex technical topics to business and marketing buyers
Ability to influence clients, teams, and individuals positively, by leading by example and establishing confident relationships with senior stakeholders
Experience in steering and coaching a delivery team to ensure the success of the project while minimizing project risks
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.
As used in this posting, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.