Overview of the Role:
The Senior Vice President, IT Operations leads several teams across Privia Health’s Technology department and ensures the best technology environment is available for our doctors and Partners as they pursue Privia’s critical mission of making healthcare what it ought to be. The position has direct responsibility over Privia’s technology customer support team, including a national call center and field-based engineers, our core technology assets including email, phones, and productivity tools, and technology aspects of new provider on-boarding.
The Senior Vice President will need to be a strong people manager, strategic thinker, and expert project manager, leading new initiatives and solving complex business problems with an eye towards reducing costs and increasing productivity.
The Senior Vice President, IT Operations serves as the internal Subject Matter Expert on both technology and operations, and carries Privia’s HIPAA Security Officer designation with focus on IT security and privacy.
Primary Job Duties:
Oversee operations fast-based, rapidly growing customer service organization that delivers world class IT support for roughly 7,000 corporate and physician practice-based users
Manage technology implementation projects supporting Privia’s growth, including technology procurement, setup, data conversion, and go-live support
Plan and direct security, patches, and other change management activities of key technology deployments across Privia, including updates to desktop and server operating systems, antivirus, collaboration platform, electronic medical record platform, and more
Create, update, audit, and enforce IT security and privacy policies across corporate technologies and work locations, including management of annual Security Risk Assessment (SRA) process and remediation across Privia
Oversee routine issues from Privia compliance and legal teams
Oversee prioritization of projects and needs, guide strategy and innovation, and support implementation and overall project management
Deliver value-add services to Privia providers, including phone systems, legacy server consulting, data conversions, office moves, and more
Direct responsibility for planning, budgeting, and forecasting staff and expense for this department, oversight of technology procurement for corporate and practice needs
Bachelor's Degree required
7+ years experience in a senior IT role in a healthcare environment
Experience working in and overseeing cloud-based platforms
Experience with enterprise-class technologies and services, including:
Helpdesk management and ticketing systems
VOIP phone systems
Corporate directory services
Knowledge of mixed platform (Windows, Mac) architectures
Strong people management and leadership skills
Must comply with all HIPAA rules and regulations
Interpersonal Skills & Attributes:
Skilled in establishing and maintaining effective working relationships
Strong project management skills and mindset
Excellent communication skills (in person, telephonic, and written)
Excellent analytical and budgeting skills
Ability to interact with employees and vendors in a professional manner
Ability to run and motivate geographically separated teams, including remote and offshore resources
Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
Ability to think strategically and implement iteratively
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 70 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Privia Health is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Privia will provide reasonable accommodations for qualified individuals with disabilities. Privia's goal is for our people to reflect the communities that we serve and to increase representation of women, people of color, veterans and individuals with disabilities in our organization.