IT INFRASTRUCTURE SUPPORT ENGINEER

State of Arizona - Phoenix, AZ (30+ days ago)


Arizona State Retirement System

For more than a half-century, the Arizona State Retirement System (ASRS) has provided retirement, health insurance and long term disability benefits to employees of the state, counties, municipalities, universities, community colleges, school districts and other political entities. We are a top performing benefit plan administrator with a solid reputation and sustainable plan design. Our organizational culture is based on the following principles; Professionalism, Results, Improvement, Diversity and Excellence. We believe in delivering service with PRIDE. Check out our webpage, Azasrs.gov, to learn more about the ASRS.

IT Infrastructure Support Engineer

Location: Phoenix

Compensation: DOE up to $90,000 + Excellent Benefits

FLSA Exempt

JOB SUMMARY:
The Arizona State Retirement System, a dynamic statewide pension plan with approximately $40 billion in assets, is seeking an experienced Tier 3 Production Infrastructure Support Engineer within its Technology Services Division.

THE POSITION duties include:
Working closely with other IT teams including Information Security, Helpdesk, Quality Assurance, Production Support and product vendors to plan, deploy and sustain a stable, highly-performing and available application environment.
Ownership/oversight and hands-on planning and deployment of ASRS’ systems upgrade lifecycles.
Proactive monitoring, identification and resolution of the most complex infrastructure and application problems.
Promoting and advancing team efficiencies and capabilities through DevOps/automation improvements.
Powershell scripting
Advancing end-to-end service visibility and availability through proactive monitoring, alerting and self-healing.

Additionally and as needed:
Maintain timely, accurate and complete documentation and desk procedures for systems and team functions.
Identify and remediate security vulnerabilities.

Administration and management of::
physical and virtual servers
mid-tier storage arrays and SAN
security appliances
active directory and group policy
public cloud services
enterprise applications e.g., Exchange/O365, secure remote access, remote desktop/VDI
multi-tiered COTS applications
Adherence to Incident, Problem, Configuration and Change Management processes and controls.
Performing Helpdesk functions including creating tickets, communicating directly with users/IT staff, fielding incident escalations, performing troubleshooting operations and thoroughly documenting knowledge/procedures/progress/status.

KNOWLEDGE, SKILLS & ABILITIES:
Through understanding of multi-tiered application architecture.
Technical knowledge of Microsoft Windows Server and client operating systems.
Ability to automate operational tasks and routines using PowerShell and/or other automation platforms/methods.
Proven customer service skills and ability to work professionally and effectively with all levels of staff.
Proven organizational skills.
Demonstrated problem resolution skills and analytical/critical thinking abilities.
Ability to work within established operational policies and guidelines.
Ability to work independently with minimal supervision.
Ability to adapt to the changing needs of the agency.
Linux knowledge a plus.
Experience working in a 24x7, mission critical enterprise data center environment.
Ability to participate in a 24x7 on call rotation.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:
Linux/Unix Shell and Python Scripting
One or more related, industry-accepted certifications such as CCNA, MCSE, VMWare and/or CISSP.
Strong understanding of Microsoft SCCM and ability to configure for optimal operation.
BS in Computer/Information Systems and/or five years of experience as a server/network administrator in a medium-large enterprise.
Multiple years’ experience hands-on administration of one or more of the of the following: Microsoft SCCM, Network Monitoring Systems (SolarWinds Orion preferred), IBM FileNet; Atlassian JIRA, ServiceDesk, Confluence, Crowd, Bamboo, Fisheye, Crucible; SolarWinds Suite; Office 365; AWS; Azure; GoAnywhere Managed File Transfer (MFT).

BENEFITS:
The State of Arizona offers a comprehensive benefits package that includes:
Robust and affordable insurance plans (medical, dental, life, short-term and long-term disability options)
A top-ranked retirement program with employer matched contribution
10 paid holidays per year
Accrued vacation and sick days
An incentivized commuter club and public transportation subsidy program
Work-life balance supported by flexible work hours, telework, and Monday thru Friday work weeks
The opportunity to participate in deferred compensation, credit union membership, and a wellness program
Rewarding work that benefits the people of Arizona
Public Service Loan Forgiveness eligible employer
Please visit Total Compensation to learn more about benefits offered to our employees. The Arizona State Retirement System is located in midtown Phoenix, within walking distance of the Light Rail. We also provide free covered parking. We offer a stable work environment and an atmosphere that fosters a healthy work-life balance.

HOW TO APPLY:
Current employees are to apply through the Opportunities link in the MAP application.

External applicants apply online at Azstatejobs.gov, Job ID 37756.

  • Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.
  • All newly hired employees are subject to the E-Verify Employment Eligibility Verification Program.
  • Candidates selected for hire will be subject to a background investigation to include credit and criminal history.
  • The Arizona State Retirement System does not provide sponsorship for this position.
  • Possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment may be required. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).
  • Employment may be contingent upon completion of a post-offer medical/physical examination and the agency’s ability to reasonably accommodate any restrictions.