User Experience Architect (Mid-Level)

National Geospatial-Intelligence Agency - Springfield, VA


User Experience Architects apply user-centered design principles to build seamless, consistent, and desirable interfaces for NGA enterprise systems. They lead web-based design activities, including gathering, validating, analyzing, and defining requirements; conducting research and best practice reviews; performing user engagements and testing (e.g., interviews, site navigation); and creating prototypes. User Experience Architects create and plan interfaces that promote intuitive navigation and enhanced user workflow.

Pay, Benefits, & Work Schedule
PROMOTION OPPORTUNITY: Promotion opportunities allow applicants at all band levels to be considered. Qualifications for NGA positions do not include specific time-in-band requirements. NGA will emphasize quality of experience, rather than duration, and assess how the quality of the experience demonstrates possession of the knowledge, skills, abilities, and competencies necessary for successful job performance in the NGA occupational structure. Band 03 $62,979 - $128,920 PERMANENT CHANGE IN STATION: PCS expenses are not authorized. Pay is only part of the compensation you will earn working for the Federal Government. We offer a broad array of benefits programs and family friendly flexibilities to meet the needs of you and your family. For more information on the array of benefits programs, please visit

Additional Position Info

ADDITIONAL INFORMATION: NGA is looking for strong, analytical, and creative user experience researchers and front-end web designers to fill User Experience (UX) Architect positions. UX Architects apply user-centered design principles to build seamless, consistent, and desirable interfaces for NGA's ecosystem of websites, applications, and products. They lead web-based design activities, including gathering, validating, analyzing, and defining requirements; conducting user research and heuristic reviews; performing user engagements and testing (e.g., interviews, usability testing, ethnographies); creating static and interactive prototypes; and applying research results to design and develop web-based interfaces. UX Architects plan and create interfaces that promote intuitive interactions and enhanced user workflow. At NGA, UX Architects work collaboratively with other UX disciplines to drive and implement, research, design and development strategies. They interact daily across the entire UX team to understand and guide research needs (known and unknown) to ultimately produce informed interactive solutions. UX Architects work on overlapping projects, which requires the ability to multi-task and juggle competing priorities. The right candidate will have a deep understanding of UX methods and best practices, and also a nimble, creative and pragmatic approach to recommendations and solutions, while pushing the boundaries for better product experiences. UX practitioners at NGA are the champions for its consumers and help solve end-user pain points. They collect and use research data to better understand problems and opportunities. For this position, NGA is looking for experienced individual contributors who will help elevate the practice of user-centered design and research by applying creative but rigorous qualitative, quantitative, and/or design research methods. Other duties may include: * Build, prioritize, levy, track, review, and validate customer requirements and ensure they are documented and measurable. * Apply knowledge of human abilities, limitations, and characteristics and application of human factors principles to the design of tools, systems, tasks, and environments for safe, comfortable, and effective human use. * Conduct qualitative and quantitative research including user testing sessions, surveys, card sorts, interviews, diary studies, field studies, and ethnographies. * Data Analysis derived from qualitative and quantitative research to provide recommendations to team members and stakeholders. * Create documentation, including personas, empathy maps, journey maps, service blueprints, jobs-to-be-done maps, high-and low-fidelity prototypes, HTML etc. * Design high- and low-fidelity concepts, interactive prototypes, or fully functional proofs-of-concepts. * Create HTML, CSS, and JS developed design interfaces. * Organize, structure, and label content in an effective and sustainable way. * Evaluate software, tools, and technologies for future use, and analyze the potential impacts of new technologies. Identify technology trends and opportunities. * Develop test and evaluation plans, design and conduct appropriate systems/software tests/evaluations, and document and distribute results. * Arrange and conduct user reviews and tests to evaluate and improve user interfaces. * Apply knowledge of the methods and processes to design systems, interfaces, and technologies in order to satisfy end-user needs and requirements. * Convey data, information, and analytical conclusions using a variety of visual tools, techniques, and methods. * Design websites on multiple networks and modify website designs to meet changing customer needs. * Design and test the look and feel of websites and web-enabled applications, ensuring appropriate user interactions are compliant with accessibility standards for web. * Work collaboratively across research, design and development disciplines to define technical approach. * Write code for front-end supporting full-stack development projects.

Mandatory Qualification Reqs
MANDATORY QUALIFICATION CRITERIA: For this particular job, applicants must meet all competencies reflected under the Mandatory Qualification Criteria to include education (if required). Online applications must demonstrate qualification by providing specific examples and associated results, in response to the announcement's mandatory criteria specified in this vacancy announcement: 1. Demonstrated experience designing user-centered products and/or services or applying user-centered principles to web designs. 2. Experience solving problems utilizing UX processes, methods and/or strategies such as, design thinking principles and processes or equivalent UX methods. 3. Understanding of Human Factors e.g. accessibility, empathy, or ergonomics. 4. Demonstrated experience with data analysis derived from qualitative and/or quantitative research. e.g. data analysis, surveys, web analytical tools, interviews , or user testing. EDUCATION REQUIREMENT: A. Education: Bachelor's degree in Information Architecture, Interaction Design, Media Design, User Experience Design, Visual Communication Design, or a related discipline. -OR- B. Combination of Education and Experience: A minimum of 30 semester (45 quarter) hours of college coursework in any area listed in option A, plus experience working in interactive design and user testing, or in a closely-related field that demonstrates the ability to successfully perform the tasks associated with this work. As a rule, every 30 semester (45 quarter) hours of college work is equivalent to one year of experience. Candidates should show that their combination of education and experience totals 4 years. -OR- C. Experience: Six years of experience in interactive design and user testing, or a closely-related area that demonstrates the ability to successfully perform the tasks associated with this work.

Highly Desired Skills
QUALIFICATION CRITERIA: In addition to the mandatory qualifications, experience in the following is desired: 1. Ability to work independently and handle multiple projects in various stages of completion. 2. Demonstrated experience validating user evaluations and testing results to improve products and services. 3. Experience with UX research, content strategy, information architecture, wire framing, visual design, interaction design, or prototyping. 4. Experience with UX artifact creation e.g. personas, empathy maps, journey maps, service blueprints. 5. Knowledge and understanding of modern web technologies e.g., CSS, HTML5, Java Script, SharePoint, or Service Plus. 6. Demonstrated experience leveraging collaborative and constructive groups of diverse coworkers, peers, customers, stakeholders, or teams.

Who Can Apply
External Applicants Only

How To Apply - External
Application submission involves applying using the Intelligence Community's Applicant Gateway on-line application process. ONLY ELECTRONIC SUBMISSIONS WILL BE ACCEPTED.

As a condition of employment at NGA, persons being considered for employment must meet NGA fitness for employment standards. - U.S. Citizenship Required - Security Clearance (Top Secret/Sensitive Compartmented Information) - Polygraph Test Required - Position Subject to Drug Testing - Two Year Probationary Period - Direct Deposit Required

Additional Job Requirements
You must be able to obtain and retain a Top Secret security clearance with access to Sensitive Compartmented Information. In addition, you are subject to a Counterintelligence Polygraph examination in order to maintain access to Top Secret information. All employees are subject to a periodic examination on a random basis in order to determine continued eligibility. Refusal to take the examination may result in denial of access to Top Secret information, SAP, and/or unescorted access to SCIFs. Employees with SCI access and who are under NGA cognizance are required to submit a Security Financial Disclosure Report, SF-714, on an annual basis in order to determine continued eligibility. Failure to comply may negatively impact continued access to Top Secret information, Information Systems, SAP, and/or unescorted access to SCIFs.

Job Type: Full-time