Business Manager, West

TIAA - Newport Beach, CA (30+ days ago)3.7


Job Description

COMPANY OVERVIEW:
As long as there are people who make the world a better place, we'll keep making a difference for them. Since 1918, it has been TIAA's mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization.

When you work here at TIAA, you're not just in it for yourself. You are part of something bigger. A collective mission to make a difference - a collective mission we make our own. To be difference makers.

For more information about TIAA, visit our website.

POSITION SUMMARY:
Manages diverse administrative functions usually for a very large, complex department or for a region within the Wealth Management Field line of business. Functions managed may include: financial control/budgeting and consolidation, audit/compliance, coordination of certain projects, Advisory training and coaching, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the retirement planning and investment products. Working knowledge of general TIAA policies, programs and procedures and financial/accounting practices. Generally has shared management responsibility over a large regional team.

KEY RESPONSIBILITIES AND DUTIES:
Coaching/Sales Support – 40%
Ensures a distinctive, high quality client experience through comprehensive sales, advice, and service to affluent and high net worth individual clients, potential clients and their representatives (i.e. attorneys, CPAs and financial advisors). May consult with clients directly in unique, complex and sensitive situations.
Assist Region Directors in day to day coaching of advisory teams
Directly Observe advisory team client meetings and provide coaching/feedback – travel when necessary.
Assist Region Directors with Advisor accreditation and training requirements
Promote the Practice Management Process
Attend/Support Region Director’s Team meetings & 1 on 1s as able – allows cross pollination of Director teams.
If necessary, act as on site Mgr for Advisor ad hoc requests
Assist Region Directors by filling Sales/Coaching gaps
Appraises, coaches and develops associates. Assists in evaluating other associates within the unit.
Assists Region Directors in managing team and individual performance, recommends salary actions, variable compensation awards and career development for employees.
Supports the Region/Mgt in leading the Advisory Teams to meeting the metrics of the unit. This includes growing overall client relationships by meeting revenue growth, assets under management, profitability and retention goals, client surveys, peer reviews and management's judgment for efficient and effective use of available professional resources.

Compliance/Regulatory – 20%

Coordinate 100% Regional adherence & reporting for all compliance and training requirements
Assist Advisory Teams in maintaining CE/Licensing requirements

Assist Region Directors with general compliance activities:
Correspondence Review
Temporary B.O.M. Coverage
Ad Hoc Compliance support for WMD/Region

Overall Business Management – 40%
Assists in managing unit budgetary expenses.
Provide Region specific analytics as needed
Work with CRS Mgt/Group to escalate and facilitate resolution of cases, asset transfers, operational issues and client complaints
Work with Field Directors to facilitate client reassignment process.
Partnering with Sr. Mgt and other Regional Business Support Managers to manage the planning, development, and execution of critical cross-team deliverables
Assist PMO in the development of strategy and help manage regional work streams for the business unit in the following functional areas: Metrics & Reporting (including Executive Business Reviews), Associate Engagement, Communications, End-To-End Cost Transparency, and Operations cross-functional initiatives.
Act as a regional aggregator and tracking source for the region on key strategic activities
Manage the planning and execution of Risk and Compliance programs for region.

QUALIFICATIONS:
Bachelor’s degree or equivalent combination of education and experience. Master’s degree in business preferred.

Series 7, 24, 63, 65 (or 66) and insurance licenses in all states (or the ability to obtain within 60 days). Designations such as CFP, CLU, CHFC desirable.

Experience in sales and operations management with strong compliance and supervisory skills including effective decision-making, time management and communication (verbal, written, interpersonal).

Strong overall leadership, influence; must have demonstrated an enterprise wide thinking mindset.

Demonstrated experience and success in a coaching employee to success.

Adaptability and flexibility to a fast paced changing environments.

Business management process design and execution experience

Six Sigma Certification (preferred)

Broad technical skills in retirement products, general investment matters and applicable tax and estate planning issues. Includes knowledge of competitors’ products, services and strategies.

Knowledge of business transformation stages and ability to create and/or provide input on the creation of the organizational constructs to support them

Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law.

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This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).

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