Director, Product Integrity

Carters, Inc - Atlanta, GA3.8

Full-timeEstimated: $79,000 - $110,000 a year
Job Description:
Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at,, and The Company's Just One You and Genuine Kids brands are available at Target, its Child of Mine brand is available at Walmart, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter's is headquartered in Atlanta, Georgia. Additional information may be found at

Provide leadership and direction to internal and external teams on product quality and compliance matters for apparel, accessories and materials
Direct development of manuals and guidance on product/material standards, quality and safety requirements; consulting with internal/external resources as needed to ensure materials are useful, relevant and well-understood
Primary owner of product testing activities, providing guidance and leadership to the teams in Atlanta and overseas
Oversight of third party service providers including turn-around time, accuracy, and negotiation of cost of services.
Direct quality monitoring activities of product in market, including random testing, consumer feedback/complaints, regulatory notices, retailer communication. Create and distribute activity reporting and metrics to support continuous improvement of product quality and compliance
Research and interpretation of regulations pertaining to all markets where Carter’s/OshKosh product is offered for sale including, but not limited to, the US, Canada, Mexico and Europe. Keep abreast of new and developing regulations an legislation that may affect business practices - including labeling, chemical management and environmental/sustainability matters
Provide regulatory, labeling and quality input on projects and new business initiatives, ensuring compliance guidance is understood by all stakeholders.
Support business as needed to solve challenges in fabric or color development and execution when they arise by bringing together stakeholders and driving decisions that support short and long term business goals
2-3 manager direct reports, plus 4-6 professional and administrative staff
Management of Testing and Color development budgets
Management of 3rd party testing lab relationships, including supervision of on-site resources
Occasional communication with regulatory agencies (CPSC, Health Canada)
External communication with testing laboratories, legal counsel, and various internal cross-functional partners.
Provide support to consumer-facing teams (Sales, Marketing, Retail, Call Center, Investor Relations, etc) on matters of product quality and compliance
Consult with Sourcing and field quality teams on commercial decisions regarding product performance/quality

Required Experience:
Deep experience and understanding of one or more areas of apparel industry - textile production, garment production, product quality, testing and labelling
Experience creating processes and procedures and collaborating with vendors, testing laboratories and third party sourcing agents.
Must have working knowledge of standard test methodology - AATCC, ASTM, ISO, etc.
Must have working knowledge and ability to provide guidance on global regulatory programs such as:
US 16 CFR 1615/1615 Childrens Sleepwear flammability regulations and procedures
Health Canada - CCPSA
EU Consumer Safety Directives / REACH
California Prop 65 and other state regulations such as the Washington Children’s Safe Product Act
Highly organized; able to manage several competing requests and prioritize accordingly.
Ability to build strong cross-functional relationships.
Capable of creating and delivering presentations to peers and management.
Able to manage complex scientific information.
Proficiency in computer skills and reporting of metrics.
Bachelor’s degree with a focus in apparel, engineering, or other industry-related field, Master’s degree or higher beneficial.
Ten-plus years’ experience in the apparel industry with a brand or retailer in a management or leadership role
Five-plus years in a quality or product-related role in the textile, apparel or consumer goods industry

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
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