Service Delivery Operations Senior Analyst

Accenture - Knoxville, TN

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Job Description

As a member of the Lodging General Accounting team, the Service Delivery Ops Senior Analyst is expected to drive upcoming projects initiatives for this growing account, support the operations team with process improvements, and maintain the relationship with the client regional teams. This role will partner with both the client, as well as, the global operations teams to ensure proper execution of processes by team through internal audits, data reporting, documentation review and revisions where required. The Senior analyst will also act partner with their peer to understand the audit role to ensure continuity for the department.

Basic Qualifications
Minimum of 3 years of finance and accounting experience
Preferred Qualifications
Prior Auditing experience
Prior experience working with off-shore teams
Advanced MS Excel skills with strong MS Outlook, Word and Access skills
Bachelor’s degree
Hospitality industry
Professional Skills
Proven success in contributing to a team-oriented environment, as well as ability to work independently
Strong organizational skills and self-starter
Proven ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Excellent leadership, communication (written and oral) and interpersonal skills
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.